Job Purpose & Scope Responsible for supervising, and managing the performance of the Item Processing staff, and ensuring day-to-day operations are handled according to established policy and procedure. Essential Job Functions 1. Responsible for technical aspects of proof/capture software including changes to the imaging system as needed, managing project upgrades, and installation of new releases. 2. Performs quality assurance monitoring of Item Processing activities. 3. Tracks Item Processing statistics and prepares and maintains executive management reporting. 4. Troubleshoots technical issues with software and the applicable interfaces. 5. Assists with complex and/or highly sensitive employee matters. 6. Assists in management of returned mail via USPS. 7. Responsible for management of mail distribution. 8. Assists with processing all paper-based transactions, which includes processing courier and bank mail. 9. Assists in management of the capture, editing, balancing and transmission of all paper-based transactions generated. 10. Responsible for managing the receipt and verification of all incoming and outgoing cash letter files; including paper based and imaged based cash letters. 11. Develops and maintains documentation to assist Deposit Operations in balancing correspondent accounts and General Ledger accounts associated with Item Processing transactions. 12. Assists in hiring of personnel for vacant positions within the Item Processing department. 13. Assists in the development of staff by training and providing guidance when necessary. 14. Assists with special projects as assigned, including review and implementation of new technology. 15. Assists with reviews conducted by Internal Audit, Compliance, and Risk. 16. Maintains good punctuality and attendance Knowledge, Skills & Abilities 1. Knowledge of basic computer skills. 2. Excellent customer service skills. 3. Ability to work well in a fast-paced environment. 4. Ability to work well with exacting deadlines. 5. Ability to adapt to repeated interruptions. 6. Knowledge of administrative and clerical procedures. 7. Ability to work without close supervision. 8. Knowledge of bank policies and procedures. 9. Ability to adapt to different learning styles and training techniques to train staff. 10. Excellent verbal and written communication skills. 11. Ability to utilize time management skills effectively. 12. Ability to complete work in a timely manner. 13. Ability to adapt quickly to changes in the work environment. 14. Ability to follow instructions and respond to management direction. 15. Ability to travel occasionally for business when required. Observes safety and security procedures. 16. Ability to exhibit sound and accurate judgement. 17. Ability to maintain confidentiality. 18. Ability to work extended hours during the week and on weekends, as necessary. Basic Qualifications 1. High school diploma or equivalent required. 2. Minimum of three (3) years of work experience in Item Processing or equivalent required. 3. Minimum of one (1) year of supervisory work experience preferred. 4. Minimum of one (1) year work experience with Microsoft Word and Excel required. Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.