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Position Summary:

This position is responsible for supporting the General Manager in the operation of the restaurant, assisting with leading and developing a team of employees in effectively performing their daily tasks while maintaining high standards for food, service, health and safety. The incumbent also assists with ensuring proper product preparation, inventory control, personnel management, sales and marketing efforts.

Primary Duties and Responsibilities: includes but not limited to:

Assists in directing, planning and overseeing the operations of the outletAssists in the decision-making process for interviewing, hiring, and training new applicants.Responsible for the scheduling, growth opportunities and employee development of all front-of-house employeesResponsible for front-of-house operations to ensure quality, safety, beverage recipe accuracy, efficiency and profitablyAnticipate and accommodate needs of the guestsAttends and leads daily pre-service meetingsCoaches and develops front-of-house employees by setting clear guidelines and expectationsEnsures that all guest and employee concerns are resolvedPossesses in-depth knowledge of operational systems, including payrollRegulates all executive-level POS functionsEnsures all employees are compliant with all front-of-house standards and proceduresEnsures the reconciliation of all end-of-shift financialsPractical knowledge in the job duties of all supervised employeesCommunicates clearly and concisely with heart-of-house employees during serviceEnsures the completion of all opening and closing procedures as prescribed by companyAttends and participates in any training sessions, departmental meetings or daily pre-service meetings.Assists budgeting, P&L analysis, payroll and supply inventoriesResponsible for hiring, training and evaluating all restaurant personnel and enforcing food and beverage policies and proceduresEnsures excellent service standardsResponsible for all menu updatesManages server check averages and informs management and staff of necessary areas of improvement

Secondary Duties and Responsibilities:

Ensures the general cleanliness of the front-of-house, and the entire venueEnsures that all mechanical systems are in good working order and compliant with all federal, state and local ordinancesParticipates in reviewing the venue’s monthly Profit & Loss statementEnsures Department of Health and company sanitation standardsEnsures that the venue is compliant with all federal, state and local laws and regulations; and company policiesAssists the General Manager in evaluating Team Members’ job performances and annual performance reviewsResponsible for discipline in accordance to company policies and proceduresAssists in overseeing the replacement or repair of all breakage, damage of equipment or furnitureBuilds rapport, commitment and loyalty with customers and associatesInvestigates and responds to all specific customer complaint lettersPortrays a positive and professional attitudeAssists the General Manager with Beverage ProgramPerforms other related duties as assigned

Minimum Education and Qualifications:

High school diploma or equivalentTwo (2) years of high-volume restaurant supervisory experience, including experience in a quick service or fast casual dining environmentExperience with revenue and expense accounts and impact on store profitability

Competencies:  Incumbent will master the following competencies while in this position:

             

Learns by listening, observing other team members and sharing knowledge while leading by example.Portrays a positive and professional attitude.Possesses in-depth knowledge of all food and beverage menus and the venueKnowledge of Mohegan Sun corporate and department policies and proceduresEffective utilization of Mohegan Sun evaluation programsWorks as part of a team and provides help and support to all fellow team members.Knowledge of Mohegan Sun corporate and department policies and proceduresThorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment

Training Requirements:

Must complete all appropriate Human Resources Manager Training coursesMust develop a thorough knowledge of culinary disciplines and cost factors (labor, food, etc.)Successful completion of Jersey Mike’s portal trainingSMART alcohol awareness certificationUnderstanding of Scheduling and Time & Attendance system and Manager Self Service systems

Physical Demands and Work Environment:

Must be able to work in a casino environment with possible exposure to secondhand smokeMust be able to stand for extended periods of timeMust be able to lift up to 50 lbs.Must be able to work various shifts and flexible hoursMust be able to work in and out of different temperature ranges 

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job.  Mohegan Sun reserves the right to make changes in the above job description whenever necessary.

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Work Shift:

Regular

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.