Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Assistant Manager, LDT

Works with Consulting, Solutions, Transition, Training, Ops and Practice to understand and deliver contractual commitments, deal books and customer priorities.

Works with Ops leads Vertical Leads and customers to design, implement and drive Value Generating [VG] roadmaps and/or Transformation Roadmaps (Digital and Analytics Included).

Responsibilities

Design, plan, and drive the value-generating roadmaps on the aligned accounts.

Initiate and leading value add Black Belt [BB] projects that improve end-to-end processes and driving significant business impact for customers.

Work closely with Operation and Functional Teams to identify process bottlenecks, conduct root cause analysis, and implement process improvements across the business or organization

Setting, validating, and auditing measurement systems to deliver business impact

Build Process Excellence culture in the team

Provide Team Leadership in the application of Lean Six Sigma tools and Process Excellence methodology

Drive Standardization and Global Best Practices within the organization by leveraging experts across Practice, Transitions, IT, and other relevant functions

Drive change management within Operations and customer organization

Supporting the MBB with driving the agreed governance with Operations and customers

Conduct Quality Awareness, Lean and Green Belt Training within the organization

Coach Mentor Green Belts and project teams to drive value for customers based on roadmap agreed with them

Execute and track the annual goals assigned by the Quality function management

Fulfilling the requirements and achieving BB Certification within 18-30 months

Clarify the roles and appoint responsibilities of each member of the team

Challenge the team to develop as leaders

Take over increased responsibilities within the activities described above

Train other team members regarding the daily tasks whenever necessary and requested by the manager

Complete any other job-related tasks assigned by the Quality function management

Build strategic relationship skills experience with peers from LDT, Consulting, Solutions, Transitions, operations, and with operating leaders to facilitate goals and objectives

Qualifications we seek in you

Minimum qualifications

University graduate

Experience in Process Improvement Methodologies [Lean, Six Sigma and/or Processes Re-engineering others] – Application Execution

Green Belt certification

Black Belt/ Lean/ any other Quality Certification would be a plus

Relevant work experience

Proven project management experience with the ability to handle multiple tasks (Project management degree/diploma/certification would be an advantage)

Previous experience in a multinational company would be an advantage

Proficiency in project management and statistical analysis systems like MS Projects, Minitab, etc., would be a plus

Proven people management skills

Prior significant exposure to top management interactions both internally and externally

Change Management

Preferred Digital Knowledge

Preferred Qualifications/Skills

Self-motivated with the ability to work both independently and as part of a team

Organized person with attention to details, able to work simultaneously on different tasks

Excellent analytical skills

Ability to handle clients on a one-on-one basis, via e-mails and calls

Excellent communication skills at all levels of Genpact and customer organizations

Excellent interpersonal, facilitation and presentation skills

Very good problem-solving abilities and innovative approach upon

Very good change management abilities

Energetic personality with a positive, enthusiastic attitude

Ability to work and act independently

Coaching skills – the individual should be able to coach

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.