FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

This role is responsible for managing day-to-day HR inquiries and employee activities logged through case management via HR portal as well as handling grievances and employee relations matters as and when contacted by employees directly.

In addition, the incumbent will also engage in enhancing HR automation capabilities, drive HR operational excellence by leveraging technology such as robotics and AI. Join an exciting team!

Roles and Responsibilities:

People Advisory and Complex Inquiries Handling

Handle general inquiries raised and logged through case management via HR portal independently. These inquiries typically require investigation and follow-up actions such as Payroll discrepancies, Taxes, Policy clarification for exceptions and special circumstances e.g. leave of absence and Employee unable to find relevant policyProvide advice/guidance to general employees on standard policy matters, as necessaryHandle end to end on/off boarding processes of general employeesHandle grievances and compliant casesRaise exception case to either HRBP or HR functional specialist for complex employee relation mattersLiaise and assess the delivery of services by external vendors for work visa, payroll, employment screening, tax advisoryPrepare and submit regulatory reports

 

Enhance Knowledge Articles

Review article feedback from employee to fine tune knowledge articlesPartner with HR functional specialist to develop and review articlesUpdate knowledge articles, as needed

Handle and resolve exceptions generated by automation tool, e.g. RPA

Liaise with Global CoE to troubleshoot and resolve issues identified from automation exception report

 

Operational Improvement

Identify process/operations improvement opportunity based on day-to-day tasks management as well as feedback from employees

Minimum Job Requirements:University graduate or equivalent experience in HR management or a related field is preferredMinimum 5 years of relevant HR and Advisory experienceWorkday experience is preferredGood communication, interpersonal, analytical, problem-solving and time management skillsMeticulous and able to meet tight deadlines, manage difficult and sensitive issues while maintaining confidentialityExcellent skill in computer applications such as MS Office

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.