JOB DESCRIPTION: Assistant Manager Operations

FactSet is a leader in providing research and analytical tools to finance professionals. FactSet offers instant access to accurate financial data and analytics around the world. FactSet clients combine hundreds of databases from industry-leading suppliers into a single powerful information system.

The Assistant Manager Operations is responsible for ensuring that his/her team provides accurate and reliable content/financial and/or quantitative financial and non-financial market data to internal database and/or external clients based on various data sources, financial reports and resources.  Incumbent may handle multiple collection or quality processes and/or markets. Ensures timeliness, accuracy, and completeness of the coverage of their teams' collection and drive actions to continuously improve the same. Timely, accurate, complete collection and update of data.  

JOB RESPONSIBILITIES

Hiring new employeesOperations Management: Responsible for ensuring that his/her team provides accurate and reliable content/financial and/or quantitative financial market data to internal database and/or internal and external clients based on financial industry source publications, financial reports and resources. Incumbent may handle multiple collection processes and/or markets Ensure timeliness, accuracy and coverage for their teams’ collection and drive to improve the same on a continuous basis Managing the production and processesPeople Management: Capacity planning, workload distribution, performance evaluation metrics, shift managements, setting team goals and objectives Managing the teams efficiently for productive resultsStakeholder Management: Work with the Senior management and the respective stakeholders to build plans and improvement strategies for greater output Process Quality, Process improvement and production advancement.Project management Process/Data enhancement projects; Data Management.Client Management (FactSet Clients) Managing client RPD’s and query resolution

JOB REQUIREMENTS

People Management skills and interpersonal skills managing multiple teamsFinancial knowledge managing productionOperational Management skills effectively manage multiple groups, production, resources and allocationsCommunication skills and Good Listening skills Effectively communicating to the teams and the stakeholdersMotivational skills continuously boosting the team motivation and employee moraleDiversity Management Managing the teams, peers, Senior Management, Stakeholders effectively across locations

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process.  All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.

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