Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

Competitive Salary packages and performance bonuses

Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

Retirement savings benefit

Rewarding culture that values wellness and well-being

Performance Bonus

Global network of industry experts

Extensive training resources

Job Description:

We’re looking for an Assistant Manager Operations – Bank Fraud Operations to join our team at MBPS. In this role, you will be responsible for the prioritization of work and the daily supervision of staff. The responsibilities of the role include planning, organizing, and directing daily activities of personnel, overseeing daily work volumes, coaching and developing a team to ensure quality and efficiency of the service function, supporting project initiatives, and reviewing procedures to ensure accuracy and effectiveness.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Provide direction to offshore associates

• Effectively communicate the status of our Service Levels

• Liaison with other departments for unit reporting and metrics

• Provide feedback for corrective measures in response to internal and external audits

• Maintain and enhance inter-department relationships with collaborative efforts

• Set and enforces clear expectations for job performance on quality and productivity, and associate behavior

• Conduct regular team meetings to review processing issues, educate staff on upcoming initiatives, clarify department performance expectations, and support a team-based approach to the work of the department

• Demonstrate sound judgment when coaching associates through situations or taking over escalated issues.

• Monitor and manage daily workflows

• Can act as a project lead on large scale administrative projects

Qualifications:

• Prior experience in a supervisory or exemplary performance as a tenured associate. Leadership experience in Bank Fraud Operations is a plus

• Leverage skills, experience, and networks to develop staff to meet aggressive performance and professionalism benchmarks

• Disciplined and able to carry out assigned responsibilities with minimal supervision

• Possess a global perspective on the business and impacts to other business units

• Propensity to understand and mitigate risk. Identify needs for controls

• Collaborates effectively and accountably with stakeholders when making exceptions, including Compliance, other departments and individuals who are potentially impacted.

• Proven writing skills and ability to provide feedback, written and verbal

Work Hours: Amenability to work on US Eastern standard time: 8:00 PM - 5:00 AM (PHT)
Work Arrangement: Amenability to work on a Hybrid Work arrangement (3X onsite, 2X WFH)
 

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement