This Assistant Manager, Quality Assurance is responsible for, monitoring actual service quality against internal and external service provider commitments. Planning and executing service quality assessments and problem investigation/resolution. Managing application system security and related control programs. Effective reporting and communications to management, internal staff, vendors and major clients. Managing functions and controls associated with provider maintenance.

Position Responsibilities:

Lead, and coordinate a distributed quality control team that manage quality and control processing for claims.

Monitor performance of the business area.

Pro-actively conduct trend analysis to identify processing/procedural issues, causal factors, and work collaboratively with operations teams and BUs to implement corrective steps to eliminate the potential for re-occurrence.

Performance and talent management including job family development and succession planning.

Required Qualifications:

2-3 Years people leader experience

Intermediate to advanced Excel skills

College Graduate

Superior oral and written communication skills

Lean Six Sigma Trained /Certified

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement