REPORTS TO: SUPERVISES:

Manager Restaurant Operations

Manager Restaurant

Manager Restaurant Shift

Service Person Pre-Apprentice

Trainee Restaurant Supervisor

    ESSENTIAL FUNCTIONS:   Requires New Jersey Casino License. Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.  Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.  Conveys positive energy and enthusiasm focusing on the guest interaction.   Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior.  Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.  Immediately addresses service breakdowns and follows up to ensure guest satisfaction.   Keeps team well informed of property promotions and events.  Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.   Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.  Addresses employee performance issues, coaches for improvement and provides ongoing feedback.  Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.   Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.   Takes personal responsibility for creating an atmosphere of luck.    Ensures that all aspects of the front of the house operation contribute to 100% guest satisfaction.  Demonstrates excellent customer relations skills and has the ability to market the outlet.  Assists with creating, developing, and quantifying outlet sales initiatives. Assists with the scheduling all room personnel in accordance with the Operations Management Systems, staying within 2% of standard hours and cost.   Responsible for hiring, training and performance management of staff members. Implements department training programs. Responsible for daily check control system, payroll and forecasting.   Assists with requisitions of supplies for the outlet.  Maintains file documentation and accurate entries in daily logbook. Has working knowledge of union rules and regulations.  Ensures adherence to all Board of Health standards.  Ability to interact and coordinate work with other departments.      EDUCATION/SKILLS/EXPERIENCE: College degree, two-year culinary degree or equivalent work experience required.  Strong knowledge of all phases of restaurant operations in addition to work experience in full service or high-volume restaurant.  Diverse experience in both front of the house and back of the house operations preferred.  Strong leadership, communication and supervisory skills.  Able to stand on feet for extended periods.   DISCLAIMER: “This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).”