With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

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If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. 

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An Assistant Manager Stewarding oversees and directs all aspects of stewarding operations under the general guidance and supervision of the Chief Steward, following Hilton policies and procedures. This role ensures that quality standards of cleanliness, hygiene and sanitation of all kitchen areas, equipment and utensils are maintained at all times, leading to guest satisfaction, employee satisfaction and profit for the hotel. 

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What will I be doing? 

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As the Assistant Manager Stewarding, you will be responsible for performing the following tasks to the highest standards: 

\n\nFocus on customer service. \nResolve issues and effectively communicate with customers and colleagues. \nGuide Steward Supervisors and Stewards in their jobs. \nOversee the cleanliness standards for kitchen areas, banquet rooms, equipment and utensils, controlling and analyzing costs for these areas as well as costs for cleaning supplies, payroll, breakage and loss, ensuring guests and team satisfaction.  \nIn-charge of implementing the cleaning program as scheduled and monitoring the results of the program. \nBe up to date with new cleaning supplies, equipment, trends and systems in stewarding. \nAssist the Stewards during operations. \nResponsible for the handling and daily maintenance of all kitchen and cleaning equipment, storing safely all flatware, glassware, hollowware, utensils and related equipment. \nMaintain stock for cleaning supplies, chemicals and operating equipment, making requisitions when needed. \nAssign specific tasks to the stewarding team. \nMaintain and update the Steward Operating Manual, chemical and cleaning charts for the team’s reference. \nReport all accidents and incidents. \nConduct and prepare the monthly operating equipment inventory. \nMonitor operating equipment, reporting any breakage or loss in the Breakage and Loss Report. \nCoordinate with the Engineering department for preventive maintenance systems for exhaust, drainage, burners, fryers, refrigerator, freezers and other major equipment. \nInspect all stewarding supplies and equipment received according to the established specifications. \nCheck that all areas of the kitchen, canteen, and storerooms are of approved sanitation standards. \nUpdate and review cleaning products, purchase specifications and cleaning methods to ensure the highest possible standards at all times. \nDirect and check setups for buffets in the outlet and banquet functions. \nProvide active supervision during the implementation of cleaning schedules. \nMonitor the daily, weekly and monthly banquet functions, outlet promotions and activities, to plan for provision of equipment and manpower. \nAcquire contact from various hotels in the city to secure additional equipment for big functions and events. \nKnowledgeable of fire safety and security procedures in relation to the stewarding operation. \nKnowledgeable of all job description in stewarding section, capable of performing tasks as required. \nCheck and maintain the sanitation level of the garbage room (wet and dry). \nCoordinate with Finance and Security in processing the disposal sale of pig’s lop. \nActively seek verbal feedback from customers and team members at each service period. \nBe available to assist on duty in the Restaurant & Bars during any busy days or special events. \nKnowledgeable of departmental standards and able to explain the standards to team members. \nAssess team members’ performance against departmental standards. \nDescribe, assign and delegate duties and authority for the operation of the Stewarding Team at all times. \nPlan ahead and ensure adequate resources are available. \nCoordinate with the Engineering and Housekeeping departments to ensure maintenance and cleanliness, ensuring that follow-up procedures are maintained. \nEnsure that the shift is reviewed, and handovers and briefings are carried out. \nEstablish good communication with the Kitchen team. \nGet members of the team to work cooperatively with others. \nKeep the team up to date about departmental, hotel, company activities, special events and restaurant promotions through regular communication meetings and memos. \nAssist with selecting, training, coaching and developing team members to meet current and future needs of the department and the hotel. \nEnsure the health, safety and well-being of customers and all team members. \nThe Management reserves the right to make changes to this job description at its sole discretion and without advance notice. \nCarry out any other reasonable duties and responsibilities as assigned. \n

What are we looking for? 

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An Assistant Manager Stewarding serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

\n\nHigh School Diploma equivalent or above. \nAt least 5 years of working experience in a 5-star category hotel. \nAt least 2 years as a Stewarding Supervisor in an international brand hotel.  \nPossess a valid health certificate. \nKnowledgeable of team member training and motivation procedures. \nAble to set priorities and complete tasks in a timely manner. \nWork well in stressful situations, remain calm under pressure and able to solve problems. \nAble to work in a moist, hot and sometimes loud environment. \nGuide and direct the Stewarding team to perform at the best level in terms of quality, hygiene and profitability. \nFlexible, responds quickly and positively to changing requirements including the performance of any tasks requested of you. \nMaintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. \nMotivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance. \nFamiliar with computer systems. \nKnowledge in HACCP.  \nGood command in English, both verbal and written to meet business needs, preferred. \nWorking experience within Hilton Group advantageous. \n\n

 

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What will it be like to work for Hilton? 

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

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