Department: Terminal Operations Position: Assistant Manager Terminal Customer Services Location: LTN - Airport Number Of Openings: 1 Description: Administrative Work

1.Organize monthly meetings with Ground Handling Agents (GHAs) and airport authorities, sharing meeting minutes with HOD.
2.Coordinate with Procurement and HOD to ensure timely renewal of contracts.
3.Approve staff leave requests as per company policy and maintain leave records.
4.Ensure initial and recurrent staff training complies with Local Authority regulations.
5.Conduct inspections and safety audits, sharing reports with HOD.
6.Maintain office decorum in alignment with company policies.
7.Oversee the timely issuance of Airport Passes of ground staff.
8.Ensure Airblue manuals library updated.
9.Report discrepancies on the flight with HOD along with corrective action taking or guidance required from DTO.
10.Ensure smooth submission of payroll and leave records.
11.Perform any other tasks or assignments as directed by the HOD if required.

Pre Flight
1.Ensure punctuality and proper uniform compliance for yourself and your team
2.Verify that all staff adhere to grooming standards and report on time for duty.
3.Monitor the Airport Community App for the station and promptly share any delays or updates with FOCC and HOD.
4.Oversee smooth and efficient airport operations.
5.Ensure timely opening of the check-in counters as per ETD.
6.Keep HOD updated on flight-related matters via calls and through station coordination WhatsApp groups.
7.Maintain strong coordination and professional relationships with all airport agencies.
8.Ensure close communication/coordination with transit airports for seamless flight departures & arrival.
9.Conduct station spot checks and submit reports to the HOD, highlighted with key findings.
10.Closely Coordinate with FOCC and HOD during arrival and departure of the flight
11.Notify HOD and manager for any visa or API-related updates.
12.Ensure duty allocations are accurately prepared and signed.
13.Confirm timely closure of flights on PA-NET.
14.Uphold high standards of guest service delivery
15.Ensure smooth handling of guest as per airport rules & regulation in case of delays or cancellation of the flights.
16.Strive to achieve on-time departures through effective team coordination.
17.In case of delay close coordination with airport agencies, call centre for the update of new ETD.
18.Secure flight schedule and parking slot approvals in consultation with relevant authorities.
19.Ensure conducts daily pre- and post-flight briefings with GHA/airblue staff.

Post Flight
1.Ensure that all the post flight documents should be uploaded timely on A-cloud.
2.Accurately record delay codes and comments on PA-NET.
3.Address and resolve guest complaints and promptly reply Airblue feedback email.
4. Submit Safety and HRM reports if required.
5.Efficiently respond on FSRs & DBRs without delay.

  Position Qualification Requirements include: Highest educational degree awarded: Bachelors Degree Work Experience in Similar Position: 6-9 years Other Requirements: UK National
UK valid Driving License
Proof of National Insurance
Must have Criminal Record clearance
Must have Airside Security Clearance
Good PR with Airport Agencies
Required Skills: - 5-7 years work experience at concern airport in Airport Operations department as Assistant Manager or similar level (Preferably worked with any Pakistani carrier in handling their airport operations)
-Fluent in English, Urdu and Punjabi (Verbal /Written)
-Excellent command in MS Office and Report Writing