Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Assistant Manager, Training
In this role, you will be responsible for handling the business training for an Insurance business. You will lead the training function with a proactive and problem-solving approach with good logical reasoning ability. You will be encouraged to have good client management skills and analytical skills.
Roles and Responsibilities
• Readiness of new hire class – logistics, documentation
• Timely effective pre- process process trainings (internal or client led)
• Build daily/weekly dashboards on new hire training progress
• Feedback mentorship of new hires
• Ensure 100% adherence to new hire learning paths
• Ensure 100% adherence to SOPs/Update trackers, Update dissemination for all new and stable processes
• Conduct error root cause analysis, training needs identification, planning and conducting refreshers, knowledge assessments
• Build action plan for people missing SLAs during training and post training completion
• Lead the Quality metric for the process and accountable for the team of Quality auditors and be responsible for the Quality audit frameworks for the business
• Daily touch points with process trainers, SME to effectively drive knowledge management and people development practice
• Lead all the Quality and Improvement in execution projects
• Be a consultant to the business and advice operational improvement ideas
• Plan and organize employee domain and development programs and as per the training need identification
• Align with the employee development initiatives run at the organization level
• Upskill employees on business domain based on training and development needs assessment
Qualifications we seek in you
• Graduation in any stream except BBA, MBA, B.Tech, M.Tech and Technical Graduation Law
Essential skills:
• Must have a good years of experience in Individual/Group Disability Insurance or Employee Benefit or Worker Compensation or Absence management and in transitions/ knowledge transfer/ training
• Excellent Interpersonal skills
• Effective probing skills, Proactive communication High analytical skills – should be able to foresee issues and suggest solutions, with impactful data
• Passionate, committed to learn and make learning impact felt in the business
• Must have decision-making capability
• Problem solving skills with customer centric approach
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Good in MS Excel and Powerpoint
• Ready to work on stretched working hours
• Ability to independently interact with internal and external customers
• Excellent people management and customer management skills
• Effective presentation skills
• Focus on Customer satisfaction
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.