Job Purpose
Manage the daily operations of the VIP Services Team. Ensure the VIP guest experience is memorable by motivating Team Members to exceed guests’ expectations.

Key Responsibilities
• Supervise VIP Services Team and coordinate with other related departments (Bell, Door & Valet and Front Office) to deliver high standards of quality, service and guest satisfaction in every aspect of the VIP guest experience
• Inspect VIP guestrooms, ensure VIP suites are prepared for guests’ arrival and special requests are followed up
• Know and understand the resort’s facilities and services
• Monitor guests’ preference profiles and track their likes and dislikes

Competencies And Requirements
Experience: Minimum of 2 years’ restaurant or in-room dining experience and 1 year’s supervisory experience
Education: Secondary school diploma or above
Language Ability: Fluent English, Mandarin and Cantonese
Computer Skills: Basic MS Office