WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. 

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The Hilton London Canary Wharf is a modern, full service hotel with 282 Guestrooms in the heart of London’s financial district. Conveniently located just 2 minutes from South Quay DLR Station and 5 minutes from Canary Wharf underground station. Close to the City, Olympic park and the O2, the hotel welcomes a wide range of guests here on business and leisure. Consistently voted within the top 5 Hilton properties within the UK & Ireland. 

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A WORLD OF REWARDS

\n\nYearly salary of £29,531 plus front office upsell bonus \nFree and healthy meals when on duty\nGrow your Career Personal Development programmes designed to support you at every step of your career \nA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nTeam Member Referral Program\nHigh street discounts: with Perks at Work\nHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)\nDiscounted dental and health cover\nModern and inclusive Team Member’s areas\n\n

 

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An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

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What will I be doing?

\n\nOversee the entire Front Office operation to maintain high standards\nAssist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement\nServe as a point of contact for regular and important Guests\nComplete Night Audit duties\nMaximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities\nUnderstand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy\nRepresent the Night Manager and other senior managers in their absence, taking full responsibility of the hotel\n\n

What are we looking for?

\n\nPrevious supervisory experience in Front Office within the hotel, leisure or retail sector\nCompetent level of IT proficiency\nExcellent leadership and management skills\nCommitment to delivering a high level of customer service\nAbility to work under pressure\nExcellent grooming standards\nPositive attitude and good communication skills\nFlexibility to respond to a variety of work situations\nAbility to work on your own and as part of a team\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nPrevious experience in the hotel industry\nPrevious experience with Front Office Management Systems\nPrevious experience with cash handling\n\n

 

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EVERY JOB MAKES THE STAY. 

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At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

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We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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