Assistant Operations Manager The Assistant Operations Manager reports directly to the Operations Manager in managing daily operations to include but not limited to; route supervision, dispatch and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance, clearing exceptions, responding an investigating customer complaints, internal investigation, managing the entire operation in the absence of the Operations Manager, complying with all Company policies, and managing the operation within the budgetary plan for the location. This position is based in Allentown, PA, at our LANTA contract. Transdev is proud to offer: + Competitive compensation package of minimum of $58,000 - maximum of $65,000. Benefits include: + Vacation: minimum of two (2) weeks + Sick days: 5 days + Holidays: 12 days; 8 standard and 4 floating + Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy Key Responsibilities: + Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel with Manager. + Oversees scheduling of operators: monitors operations and coordinates delivery of service with superiors. + Investigates employee complaints and department related incidents. + Investigate and respond to rider/public complaints within 5 days of receipt. + Respond to customer inquiries and requests. + Works closely with the maintenance department and Manager to ensure that all operation service requirements are met. + Track, compile, and analyze performance; manage interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling. + Ensures the timely and efficient completion of all assigned tasks. + Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel. + Coordinates with the safety and training department to ensure all safety goals and directives are met. + May operate a vehicle in revenue service, if necessary. + Working knowledge of dispatch and dispatch software (Ecolane). + Ability to use a tablet or other Mobile Data Terminal (MDT) equipment. + Assists dispatch in assigning manifests and documents manually in the specified computer system; assists in updating and maintaining dispatch log and extra board information. + Assigns and monitors vehicle availability; provides input on various operational issues including construction detours, serious weather conditions, found property, and passenger complaints. + Solicits additional staff to cover trips where needed. + Notifies all appropriate personnel of all incidents and accidents; monitors and directs emergency situations; ensures that all incidents and accidents are fully documented and investigated. + Assists with the operator process; administers discipline to operators, dispatch, and maintenance including recommendations for suspension or termination; documents attendance and enforces uniform policy; counsel employees. + Maintains confidentiality of all information. + Other duties as required. Physical Requirements: The essential functions of this position require the ability to: + Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations. + Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces + Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level + Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). + Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.comor watch an overview video at https://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: PleaseClick Herefor CA Employee Privacy Policy. Job Category: General Managers / Asst General Managers / Ops Managers Job Type: Full Time Req ID: 4485 Pay Group: VDD Cost Center: 218 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.