Job Summary:

Manages, gathers and analyzes data to help evaluate, identify and track specific cleaning challenges as part of the Chimes BWI Quality Assurance /Training Program. Manages the BWI Restroom Alert System and the TRAX system as part of the MAA Quality & Inspection process.  Supervises, trains and monitors administrative activities related to quality and Training.  Position requires strong interpersonal skills and compassion and respect for persons with disabilities.

 

Essential Functions:

Manages and acts as System Administrator for Restroom Alert/ Maximo Systems & TRAX system for MAA Tracks janitorial work orders, analyses data and generates reports as required Collects data, identifies trends and interprets/analyzes data for weekly and monthly reporting to include tracking QA inspection results, evaluating response times, identifying recurring deficiencies, recommends improvement opportunities, generates graphs and charts to illustrate data analysis results Attends regular meetings with Chimes & MAA regarding Quality Assurance and Training and regularly participates in meetings with management and / or Chimes Corp Quality Assurance/Training Provides Director of Quality Assurance or Manager of Quality Assurance any and all reports designated in the time specified Ensure Training Manager is performing all designated work or reports and has communication with Director of Training for documentation or routine Training meetings Trains staff on use of Restroom Alert and TRAX Coordinates all Restroom Alert system changes with RA vendor Complies with all Agency policies & procedures and follows contract specifications Handles duties with judgement, tact, and accuracy Utilizes an electronic handheld device and computer for data input and retrieval of information as required Handles, maintains, and forwards all paperwork and reports in a timely manner Manages flow and output of work to other QA & Training staff following guidelines or requests as directed React immediately to custodial emergency situations Create, track, trend and analyze terminal use based on data furnished by MAA, direct observation or third party Inspectors and any other data collected by Chimes to be shared with PM and Custodial Managers Analyze reports and requests to determine action needed, recommends corrective action as required to Project Management Team Provides assistance to visitors, coworkers and employees as needed Attends all meetings and in-service training and related information to employees through Training Manager Passes and complies with CPR/first aid training and OSHA training Attends work regularly and follows assigned schedule Required to work any shift for observance or participation of Quality or Training if needed Works cooperatively with others including all staff, supervisors, administrators, co-workers, community professionals, customers, vendors, and Chimes Corp QA & Training Directors Acts in any other capacity for Quality Assurance / Training if needed Maintains confidentiality Observes BWI security procedures for unescorted access privileges to the Security Identification Display Area (SIDA) Ensures that all staff members observe BWI security procedures for unescorted access privileges to the Security Identification Display Area (SIDA)

 

Secondary Functions:

Acts as PM if Project Manager is out for an extended period of time Performs other duties, responsibilities and tasks assigned or as required by Chimes Management

     

 

Physical Abilities Needed to Meet Work Demands:

Ability to stand or walk for long periods of time Ability to bend, kneel, stoop and reach overhead Ability to work in dusty spaces and subjected to indoor & outdoor temperatures Ability to lift, carry, and push up to 20 lbs. regularly and up to 50 lbs. as needed

 

Job Competencies Needed for Success on the Job:                      

Ability to work independently and collaboratively with others Ability to communicate effectively with employees and MAA staff Ability to follow instructions accurately Ability to supervise others Ability to make decisions and solve problems Ability to plan, implement, organize, and prioritize Ability to be flexible and dedicated to quality and customer service Ability to manage multiple tasks effectively Ability to react immediately to emergency situations Ability to read, write, and speak (communicate and relate information) English Ability to type and use technology for completion of specified job duties Ability to manipulate numbers, read, write and speak English Ability to maintain and submit reports, logs, and other paperwork or electronic documents in a timely manner Ability to understand and comply with safety procedures and environmental requirements Ability to use and care for equipment properly Ability to complete tasks in a timely manner with numerous interruptions Ability to attend work regularly according to assigned schedule and company policies Ability to work a flexible schedule as required including weekends and holidays Ability to attend and participate in training and work related meetings Ability to demonstrate integrity and ethical standards in job performance Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner Ability to comply with all building, security, and company policies and procedures

 

Other requirements if applicable for position:

Valid driver’s license from state of residence and ability to drive License must have been valid for at least 3 years If driving a 15 passenger van, must be at least 25 years old Acceptable driving record as determined by Agency’s insurance carrier and by Chimes policies and procedures if applicable

 

Essential Personnel:

      This position is designated as essential.  This means that when the facility is faced with an institutional emergency, employees in this position may be required to remain at their work location or to report to work to protect, recover, and continue operations at the facility.

           

Education:

Bachelor’s degree preferred Valid CPR/FR certification preferred Knowledge of green cleaning, SIMS and any other requested Chimes certifications Knowledge of electronic tracking systems Knowledge and ability to use Microsoft Word, Excel and Power Point

           

Experience:

Minimum of five (5) years’ experience in contract management including administrative and supervisory oversight Knowledge with Maximo, JAMS and Restroom Alert preferred Previous experience in custodial operations preferred Thorough knowledge of standard English, basic arithmetic, and modern office methods and equipment Proficient in Microsoft Suite programs High degree of skill in typing and computer utilization

 

Notes:                        

At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience