Overview Orlando Resort at Championsgate The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river. Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match. Job Description Ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. Responsibilities + Responsible for assigned shift, assisting in overall management. + Supervise and coordinate assigned shift. + Assist in overall supervision of the department as outlined in manager's job description. + Check staff punctuality. + Complete environmental checklist for dining room. + Spot check liquor pars. + Order daily supplies. + Hold pre-meal meetings. + Follow up on established training steps. + Handle guest comments and complaints. + Ensure guest satisfaction. + Stay on the floor during peak hours. + Communicate with guests and receive feedback. + Observe, teach, and correct staff's service. + M onitor each guest experience. + Examine food preparation. + Examine beverage presentation. + Handle any guest complaint. + Maintain condition of dining room. + Administrative responsibilities. + Assist manager scheduling + Forecast weekly + Forecast monthly + Completing weekly payroll + Participate in interviewing new employees. + Prepare maintenance requests and follow-up. + Complete other assigned duties. + Cost control + Monitor food and liquor requisitions + Monitor food waste. + Monitor labor and payroll costs. + Check bar controls, shot glass use, red lining, bottles totally empty. + Must be familiar with and adhere to all liquor liability laws: + Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests. + Prohibiting the sale/service of alcohol to minors. + Must know emergency procedures (including CPR) and work to prevent accidents. + Perform any other duties assigned by management. Qualifications + 2 years of experience in Food and Beverage Supervision or Management role preferred. + Must have the ability to manage deadlines. + Understanding of Food and Beverage financials including cost and par controls is preferred. + General knowledge of Microsoft Word, Excel, and PowerPoint. + Must have a strong attention to detail as well as strong customer service skills. + Must be Food Handler and TIPS certified. + Must be able to work a flexible schedule including weekends and holidays. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Job LocationsUS-FL-Orlando Posted Date3 days ago(1/20/2025 11:23 AM) Requisition ID 2025-118277 # of Openings 1 Category (Portal Searching) Restaurant Operations