Altaquip LLC

Come join a team where People make the difference!  As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.

Altaquip, founded in 1997, has become one of the largest providers of commercial and consumer equipment service in the U.S. We offer services on a number of product categories, such small engine repair and outdoor power and lawn maintenance. Altaquip services over 100 manufacturer’s brands including Craftsman, Briggs & Stratton, Toro, Caterpillar, Husqvarna, Ariens, Generac, EGO, Greenworks and MTD, to name a few.

The Assistant Service Center Manager is responsible for the efficient and effective operation of the facility. Primary responsibilities are to maintain production levels, maximize customer service, and to manage the workflow through the facility. In addition, the Assistant Service Center Manager will manage the facility in the absence of the Service Center Manager.

Primary Responsibilities

Maintain targeted production goalsManage aging unitsLogistics, optimizing routes to improve customer serviceManage warranty claims and consistencyProcess improvement documentation, and adherenceSupervise Technicians, Administrative Specialists and Drivers.Managing and correcting repeat unit issuesAudit and maintain invoicing documentation standards.Oversees materials and inventory  Process flow managementShip-ins, unpack and repackInterview potential Technicians, Administrative Specialists and Drivers and make employment recommendationsWork with the Service Center Manager in counseling and setting improvement plans for team membersCoach and educate team members as neededCustomer Service via phone calls, walk ins and store visitsOpening and/or closing shopReport Management; printing, posting and explaining reportsCross train in all functional areas: Administration, Materials, Service RepresentativeTrain new employees and cover open positions as neededSafety auditsOccasional travel to cover open positions at other stores or train new Assistant Service Center Managers

Other Responsibilities

This job description is not meant to be a complete listing of all duties and responsibilities of an Assistant Service Center Manager.  Flexibility and adaptability are a must.

Qualifications

H.S. Diploma/GED required; bachelor’s degree strongly preferred.Ambitious, motivated self-starter with excellent leadership skills.2 – 5 years of prior management and/or materials procurement experience a plusProficiency in the use of Microsoft Office applications (Word, Excel, Outlook).Excellent oral and written communication skills.Ability to work and thrive in a fast-paced environment.Strong ethics, integrity and high energy.

Working Conditions

Duties will be performed in a shop environmentWalking, standing, bending, reaching, and squatting will be requiredThe ability to move and lift up to 50 lbs. as needed is required

Benefits Offered

Medical, dental, and vision insurance available immediately upon hirePaid vacation available after 90 days of employmentPaid Holidays401(k) with company matchPaid parental leave

Pay range $50K - $52K annually, DOE.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.