Assistant Service Delivery Engineer **General Information** Req # WD00069410 Career area: Services Country/Region: Philippines City: Pasig Date: Tuesday, September 24, 2024 Working time: Full-time **Additional Locations** : * Philippines **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** **Job Summary:** The L2 Oracle/ Unix Production Support Specialist is responsible for providing second-level technical support for Oracle databases and Unix-based systems. The role involves monitoring, troubleshooting, and resolving production issues, performing regular system maintenance, and ensuring the stability and performance of the systems. **Key Responsibilities:** + **Incident Management:** + Monitor Oracle databases and Unix related batch programs for any issues or performance anomalies. + Respond to and resolve incidents escalated from L1 support within SLA timeframes. + Conduct root cause analysis for recurring issues and implement permanent fixes. + **System Maintenance:** + Perform regular maintenance activities such as backups, patching, and updates. + Apply configuration changes to optimize performance and security. + Ensure systems are compliant with security policies and procedures. + **Database Management:** + Monitor database performance and optimize SQL queries and indexes. + Manage database storage, including tablespaces and data files. + Perform database recovery and restore operations as needed. + **Application Support:** + Support multiple Front-End applications, including debugging and modifying code as necessary (SQL Programming/Unix Scripting). + Collaborate with development teams to deploy new applications and updates. + Ensure seamless integration of applications with other systems. + Manage Unix-based batch programs. + Automate routine tasks using shell scripting or other automation tools. + Monitor system logs and address hardware or software issues. + **Performance Monitoring:** + Monitor system and application performance, identifying and addressing bottlenecks. + Analyze performance trends and recommend optimizations. + Implement and maintain monitoring tools and scripts. + **Collaboration:** + Work closely with L3 support, development teams, and other IT departments to resolve complex issues. + Participate in on-call rotation and provide support during non-business hours as required. + **Documentation:** + Create and maintain detailed technical documentation, including troubleshooting guides and standard operating procedures. + Document changes and update configuration management records. + **Training and Mentoring:** + Provide guidance and support to L1 support staff. + Conduct training sessions for team members and end-users as needed. **Qualifications:** + **Education:** + Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). + **Experience:** + Minimum of 3-5 years of experience in Oracle/Unix production support or related roles. + Experience with Oracle databases (e.g., Oracle 8i and above) and Unix-based batch programs/scripts. + **Technical Skills:** + Proficiency in Oracle SQL and PL/SQL. + Strong knowledge of Unix shell scripting. + Experience with Oracle performance tuning and optimization. + Experience with backup and recovery tools and procedures. + **Soft Skills:** + Excellent problem-solving and analytical skills. + Strong communication and interpersonal skills. + Ability to work independently and as part of a team. + Ability to manage multiple tasks and prioritize effectively. **Preferred Qualifications:** + Certification in Oracle Database Administration + Familiarity with ITIL or other IT service management frameworks. + Knowledge of disaster recovery and business continuity planning. **Working Conditions:** + 24x7 Support setup. + Hybrid work setup with occasional requirements for evening and weekend work. + Participation in on-call support rotation. \#LPS **Additional Locations** : * Philippines * Philippines