General Information Req # WD00069410 Career area: Services Country/Region: Philippines City: Pasig Date: Tuesday, September 24, 2024 Working time: Full-time Additional Locations:  * Philippines Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

Job Summary:

The L2 Oracle/ Unix Production Support Specialist is responsible for providing second-level technical support for Oracle databases and Unix-based systems. The role involves monitoring, troubleshooting, and resolving production issues, performing regular system maintenance, and ensuring the stability and performance of the systems.

Key Responsibilities:

Incident Management:Monitor Oracle databases and Unix related batch programs for any issues or performance anomalies.Respond to and resolve incidents escalated from L1 support within SLA timeframes.Conduct root cause analysis for recurring issues and implement permanent fixes.System Maintenance:Perform regular maintenance activities such as backups, patching, and updates.Apply configuration changes to optimize performance and security.Ensure systems are compliant with security policies and procedures.Database Management:Monitor database performance and optimize SQL queries and indexes.Manage database storage, including tablespaces and data files.Perform database recovery and restore operations as needed.Application Support:Support multiple Front-End applications, including debugging and modifying code as necessary (SQL Programming/Unix Scripting).Collaborate with development teams to deploy new applications and updates.Ensure seamless integration of applications with other systems.Manage Unix-based batch programs.Automate routine tasks using shell scripting or other automation tools.Monitor system logs and address hardware or software issues.Performance Monitoring:Monitor system and application performance, identifying and addressing bottlenecks.Analyze performance trends and recommend optimizations.Implement and maintain monitoring tools and scripts.Collaboration:Work closely with L3 support, development teams, and other IT departments to resolve complex issues.Participate in on-call rotation and provide support during non-business hours as required.Documentation:Create and maintain detailed technical documentation, including troubleshooting guides and standard operating procedures.Document changes and update configuration management records.Training and Mentoring:Provide guidance and support to L1 support staff.Conduct training sessions for team members and end-users as needed.

Qualifications:

Education:Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).Experience:Minimum of 3-5 years of experience in Oracle/Unix production support or related roles.Experience with Oracle databases (e.g., Oracle 8i and above) and Unix-based batch programs/scripts.Technical Skills:Proficiency in Oracle SQL and PL/SQL.Strong knowledge of Unix shell scripting.Experience with Oracle performance tuning and optimization.Experience with backup and recovery tools and procedures.Soft Skills:Excellent problem-solving and analytical skills.Strong communication and interpersonal skills.Ability to work independently and as part of a team.Ability to manage multiple tasks and prioritize effectively.

Preferred Qualifications:

Certification in Oracle Database AdministrationFamiliarity with ITIL or other IT service management frameworks.Knowledge of disaster recovery and business continuity planning.

Working Conditions:

24x7 Support setup.Hybrid work setup with occasional requirements for evening and weekend work.Participation in on-call support rotation.#LPS Additional Locations:  * Philippines * Philippines