**Overview** Under general direction, supervises the staff performing contracted activities at client accounts. Ensures staff is meeting quality and productivity standards as defined by client and manager. **Responsibilities** + Assist with the management of all services contracted by client at the assigned site + Ensure staff is meeting quality and productivity standards as defined by client and manager + Ensure proper maintenance and usage of all equipment and supplies + Interface with the client, Operations team, and Corporate departments + Assist manager with the completion of staff payroll, site billing, service enhancements and employee of the month nominations on a timely basis + Supervise tasks or special projects and ensure their completion by set deadlines + Initiate communication and problem solving with manager in addressing client’s issues + Assist manager to manage budget and control expenses effectively + Prepare monthly production and volume reports in order to measure productivity and prepare billing charges + May contact and negotiate with outside vendors, if necessary + Perform other duties as requested by Site Manager and client **Qualifications** + Associate's Degree preferred or equivalent experience + 2 or more years supervisory experience preferred in reprographic/mail setting + Excellent customer service, professional attitude and appearance are a must + Ability to work overtime & meet deadlines + Possess strong communication skills **PHYSICAL DEMANDS** + Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing + May lift and/or move up to 50 lbs **What We Offer:** Competitive pay & benefits! Comprehensive training and development programs that prepare employees to advance from within. A company focused on creating a positive work and client environment. Employee discounts on entertainment, products, and services nationwide! **_Come Join Our Team!_** **Job Locations** _US-WI-Wausau_ **Posted Date** _1 month ago_ _(10/7/2024 9:17 AM)_ **_Requisition ID_** _2024-18714_ **_\# of Openings_** _1_ **_Category (Portal Searching)_** _Administrative/Clerical_ **_Position Type (Portal Searching)_** _Regular Full-Time_