The Assistant Spa Manager plays a vital and influential role in overseeing the daily operations of the spa, ensuring the delivery of top-tier service and performance, aligned with Peninsula’s goal of becoming the global leader in the luxury spa industry.
Key Accountabilities:
Support the Spa Management in upholding exceptional guest experiences, consistent with the Hotel and Spa's standards of care and service. Assist in managing the Spa’s Profit & Loss statements, and assisting developing annual budgets, and preparing weekly forecasts. Contribute to marketing and public relations initiatives aimed at increasing visibility, client engagement, and overall revenue. While on shift oversee the daily treatment schedule to ensure adequate and proper balancing of schedules while also identifying potential sales opportunities. Build strong client relationships by creating and managing comprehensive guest profiles. Work closely with internal teams to ensure guest satisfaction is consistently achieved. Partner with the Spa Reception and Attendant team to maintain and implement Peninsula's brand standards and improve the guest experience.
General Requirements:
Bachelor’s Degree, preferably in Hospitality Management or Marketing a plus. 2-3 years’ experience in luxury spa or hotel front-of-house management, with union experience preferred. Experince in a 5-star spa environment at a supervisory or assistant manager level is essential. Proficient in spa management software and computer literacy. Strong leadership and motivational skills, with a proven ability to manage teams effectively. Experience in creating and executing spa marketing initiatives and promotions.
Benefits We Offer:
10 vacation days per year 6 sick days per year 3 personal days per year 10 holidays days per year Complimentary employee meals Discounted parking Complimentary dry cleaning for business attire Discounted and complimentary room nights at The Peninsula Hotels 50% restaurant discount 50% discount on spa services 40% discount on spa retail 80% company-paid medical, dental and vision coverage Complimentary life insurance Complimentary long-term disability Retirement plan with 5% company match
We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States. The salary range for this position is $70,000 - $80,000 annually.
About The Peninsula New York
Superbly situated on Fifth Avenue in the heart of Manhattan, The Peninsula New York is set in one of the city’s most prestigious shopping, entertainment and cultural districts, just a few blocks from Central Park. Since its debut in 1988, the hotel has exemplified exquisite service, heritage, and attention to detail.