DUTIES AND RESPONSIBILITIES: 
• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing 
fast and friendly Customer Service. Responsible assisting Store Director with total store CSI 
(Customer Satisfaction Index) and communicating with customers on total store resolutions. 
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom
announcements and one-on-one customer interaction. 
• Answers and responds to incoming calls appropriately. Receive and appropriately resolves 
customer complaints. Assists Store Director with closing the loop between customer and 
employee relations by resolving customer’s critique of store and/or employees. 
• Primary responsibility assisting with, total store operations. In that regard, implements Company and 
Division merchandising, operating and sales initiatives. As well as driving sales, achieving gross 
profit and managing expenses. 
• Assists with planning daily operations, monitoring production process following company procedures and 
profitability.
• Communicates with Operation Specialists for support on execution of sales promotions and division 
programs. 
• Communicates Company goals, objectives, policies, practices and procedures to department 
managers and employees, ensures compliance within all departments setting total store 
expectations. 
• Meets at least weekly with department managers to review ads, sales plans and store promotions.
In the event of Store Director’s absence, ensures that an alternate manager conducts such 
meeting(s).
• Ensures that the Company’s safety and health initiatives are implemented and communicated to 
employees. Emphasizes safety and health code compliance in all work practices. 
• Responsible for maintaining integrity in food safety and sanitation practices for all departments as well as 
keeping store compliant in all areas. 
• Reviews training and ensures all employees are compliant with Food Safety and Sanitation, HIPAA, COBC 
(Code of Business Conduct), Meat Grinding and Tracking Log, Texas Work Place Benefits Plan Manager, 
Food Handlers Manager and any other compliance company and state specific. 
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb 
Employee Handbook.
• Responsible for insuring proper code dating for all products within the department are being enforced.
• Ensures total store compliance, including but not limited to Division scheduling initiatives, policies, 
wage and payroll guidelines, Time Clock Policy, benefit plans, , child labor and all other employment 
laws. Maintains accurate and complete records, consistent with the law and records retention 
policies.
• Complies with and ensures compliance with company grooming standards and dress code. 
• May be required to review and approve all department schedules in advance of posting to ensure 
appropriate staffing and adequate coverage