Om rollen

Are you passionate about growing your team, driving your business and delivering results while providing exceptional customer experiences? Are you a hands-on leader and problem-solver with a big interest in sustainability, and the retail and hospitality industry? We are currently looking for an Assistant Store Experience Manager in our new store in Bergen, who is motivated and excited to join our growing brand.

We are convinced that a high level of customer service combined with our wish to provide every customer with an experience will grow ARKET sales and profitability. As Assistant Store Experience Manager you will be the key player in creating this for ARKET.

You will be overall responsible for leading and developing all departments in store and constantly improve daily operations to achieve sales targets and budget. You lead the store according to company and brand values, standards, policies and routines. You report to the Store Experience Manager.

Some responsibilities include:

Lead and develop the store team inspiring them to reach and exceed goals.Ensure quality and exceptional standards for customer service, merchandising, sales activities, store operations, campaigns and stock levels.Continuously evaluate and follow up on customer service levels and sales KPI's.

Kravspecifikation

The role requires the ability to plan, organise and prioritise work to achieve goals. You will spend as much time on the shop floor as you will in the back office. 

What you need to succeed:

You have a positive attitude and act with warmth and in a genuine way.  You are caring and enjoy working with a diverse team. You take initiatives and decisions, have a proactive attitude, and drive things forward. You have the ability to overview, plan, organize and prioritize yours and your team’s work.  You like creating structures working with numbers and analyzing sales figures.  You have minimum two years of leadership and customer service experience within the retail industry.

Ytterligare information

This is a permanent full-time position offering 37,5 hours a week starting 14th of July 2025.
Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through our career page.  

Benefits:

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here. 

Inclusion & Diversity  

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.