POSITION OVERVIEW: Responsible for assisting the store manager with maintaining and supervising of a well-organized and efficient store that creates an enjoyable shopping environment for customers. ESSENTIAL FUNCTIONS AND MAJOR RESPONSIBILITIES: Provides direction and supervision of employees engaged in sales, inventory-taking, reconciling cash receipts, and performing services for customers using established policies and procedures. Opens and closes the store at the proper times and performs mid-shift duties Knows budgeted sales quotas and assists the manager in achieving those goals by completing daily budget sheets, pushing and pulling inventory, and accurately pricing high-end merchandise, offering excellent customer service, and ensuring the store opens on time and is kept clean. Builds and maintains a motivated and efficiently trained sales staff. Informs staff of promotions, policies and procedures. Trains and evaluates employee’s performance. Provides performance feedback to Store Manager. Completes weekly/daily sales reports, upkeeps inventory, orders stock, maintains sales log, processes staff payroll, schedules personnel, and tallies money daily. Displays and merchandises stock in order to create an appealing and conducive selling environment. Manages customer complaints regarding salespeople, merchandise and/or store policy in a tactful and efficient manner. Performs work activities of subordinates, such as cleaning and organizing racks and displays and selling merchandise. Works with program staff to provide a rewarding and effective training experience for program participants. Schedules daily tasks, evaluates performance and makes recommendations to program coordinator. Knowledgeable of all policies and procedures and assures compliance. Accomplishes organization mission by completing related assignments as needed. QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Position requires a high school diploma or equivalent, a minimum of 2 years of retail sales experience, and a minimum 2 years supervisory experience. Must have strong leadership skills and must be able to train, develop and motivate staff. Must have good team building skills. Must be able to drive sales and have a strong customer focus. Incumbent must be able to work with a diverse group of customers and staff, and with individuals with disabilities. Incumbent must also have the ability to determine when to direct a problem situation to a supervisor. Requires acceptable results of CORI check according to Goodwill policy and requirements.