Location: Edmonton, Alberta

Job Description:

Essential Details and Responsibilities:

Support the execution of sales, service, and customer experience initiatives in store.Assist in driving results to achieve Sales, KPIs and Store Performance goals.Partner with the Store Manager to plan and execute community events and develop mutually beneficial business relationships with various rescue agencies.Partner with the Store Manager to coordinate the recruitment and hiring of Animal Care Experts (ACEs).Support the day-to-day assignment of tasks while training and developing ACEs for future success within Pet Retail Brands.Assist the Store Manager with order placements, maintaining appropriate inventory, floor moves, merchandising, display maintenance, housekeeping and miscellaneous paperwork.Support the completion of the store’s Health & Safety audits.Protect employees and customers by maintaining a safe and clean store environment.May be required to maintain cleanliness and well-being of all livestock including animal care and feeding.

Experience, Education, Certifications:

At least 3+ years in retail environmentWorking knowledge of POS systemDemonstrated interpersonal & sales skills

Competencies:

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.Motivating Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person’s hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for resultsListening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.Compassion: Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.

JOB EVALUATION SUB-FACTORS

Skill Factor: Complexity of Decision Making

Issues relatively uncomplex and not difficult. Relies on internal policies and procedures to work through a problem.Ex. Merchandising according to planogram, how to handle a returned item, dealing with a disgruntled customer, responding to an injured employee, etc.

Skill Factor: Problem Solving

Assignments are received in objective focused terms. Receives guidance based on organizational goals and company policies.Ex. Required to use creative thought for tasks such as when supporting the planning and execution of store events, what products to suggest to help a sick pet.

Responsibility Factor: Impact of Action Can directly impact the sales of the store, whether a customer will return, the reputation of the brand, employee morale, and inventory shrinkage.

Responsibility Factor: Working Relationships

Accomplishes results through a local team and with remote head office and warehouse staff. Required to build relationships with 3rd parties such as customers, local government, vendors, shelters, rescues, etc.Communication may be confrontational in nature with customers and employees

Responsibility Factor: Leadership

Influences the work of others while not being the direct supervisor.

Responsibility Factor: Accountability for Resources

Aid in the creation of work schedules and event planning, but is not held accountable to them.Play a significant role in monitoring inventory control

Effort Factor: Physical Demands

Several duties require physical exertion and dexterity. Fine dexterity for typing and handling of cash required on consistent basis. Heavy lifting up to 55lbs required several times throughout a shift. Able to seek relief intermittently throughout the shift.

Effort Factor: Sensory Demands

Majority of tasks do not require long periods of mental concentration. One notable exception would be inventory ordering.Active listening required when speaking with customers and employeesActive observation required when merchandising the store

Working Conditions Factor: Environment

Works in a relatively temperature-stable environment with little requirement for overtime. May sometimes work alone. May be exposed to infestations and other illnesses/diseases from livestock.Verbal abuse by customers and accidental injuries from pets are possible.Common injuries are slips/trips/falls and strains/sprains due to lifting