SUMMARY

To assist the Pet Supply Plus Store Director in establishing and maintain superior customer service, accountability for the operation of the store insuring maximum sales and profitability through merchandising, inventory, expense control, Human Resources Management, and managing operating costs and shrinkage.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Drives store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly.Controls shrink, expenses and labor.Ensures appropriate merchandise stock levels, merchandise adjacencies and presentations; signing and assortment in all departments; ensures selling floor is adequately stocked.Evaluates and reacts to performance issues.Assists Store Director to train and develop store team.Processes information and merchandise through computer system and POS register system.Operates and uses all equipment necessary to run the store.Works various hours/days to oversee store operations.Ensures compliance with all laws, policies and procedures.Follows all PSP programs/promotionsAssists with general care of animalsActs as Niemann Foods representative within the store and communityEnforces safety policies and procedures; is a safety role modelOther duties as assigned by supervisor

KEY ATTRIBUTES

Product knowledgePassion for pet businessLeadership skillsPeople/Communication skillsExcellent Customer Service skillsIntegrityAbility to multi-task

SUPERVISORY RESPONSIBILITIES

Manages 3-4 Associates in the store.Provides direction, coordination, and evaluation of the store and Associates.Follows NFI policies and applicable federal, state and local laws.Trains and develop AssociatesPlan, assign, and direct workReward and discipline AssociatesAddress complaints and resolves problems

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED)Possess product knowledge of pets and pet related products1 to 3 months related experience and/or trainingKnowledge of retail computer systems, Word and Excel a plus

LANGUAGE SKILLS

Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.Write reports, business correspondence, and procedure manuals.Present information and respond to questions from groups of customers or associates

MATHEMATICAL SKILLS

Basic math concepts (addition, subtraction, division, multiplication, percentages, distribution, penetration, gross profit, and sales per associate hour)

CERTIFICATES, LICENSES, REGISTRATIONS

Some locations may require Power Industrial Truck Certification

RECOMMENDED EQUIPMENT

Slip resistant shoes with closed toe and heelSafety CutterApronUniform per store policy

PHYSICAL DEMANDS 

Regularly (Over 2/3 of the time)

StandWalkUse hands to finger, handle, or feelReach with hands and armsCommunicate with associates and customersLift and/or move up to 30 pounds

Frequently (Between 1/3 to 2/3 of the time)

ClimbBalanceStoopKneelCrouchOverhead liftingLift and/or move up to 50 pounds

Occasionally (Less than 1/3 of the time)

SitCrawlLift and/or move up to 100 pounds

Vision

CloseDistanceAbility to adjust focusAbility to distinguish colors

WORK ENVIRONMENT 

Regularly

Exposure to animals including rodents, fish, amphibians, reptiles, felines, and canines

Occasionally

Work in high placesFumes or airborne particlesToxic or caustic chemicalsRisk of electrical shockOutside weather conditions

Noise Level

Moderate

PAY RANGE (depends on industry experience)

       $16 up to $20/hour (IL Locations Only)

BENEFITS (eligibility based on full-time/part-time status)

Medical, Dental, and Vision InsuranceFlexible Spending Accounts (Medical and Dependent Care)Life InsuranceVoluntary BenefitsPaid Time OffRetirement PlansEmployee Assistance Program

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.                                                     

**Position requirements may vary by store location