Category/Area of Expertise: Retail Store Positions
Job Requisition: 298326_external_USA-VA-Mclean
Address: USA-VA-Mclean-1454 Chain Bridge Rd
Store Code: GF - Store Admin (2500138)

Who Is Giant?

With over 2 million weekly customers and annual sales topping $5 billion, Giant is the #1 grocer in the Baltimore-Washington area. What began as one store on Georgia Avenue in Washington D.C. in 1936, now has grown to over 160 stores spanning across D.C., Maryland, Virginia and Delaware.

Giant's mission is beyond stocking groceries on shelves, we strive to be the most trusted and loved local food retailer in our community.

CUSTOMER SERVICE MANAGER / ASSISTANT STORE MANAGER

Experienced big-box supermarket managers and assistant managers are encouraged to apply.

Giant is hiring Customer Service Managers / Assistant Store Managers! We want proven, experienced store leaders with a passion for customer service and a knack for driving sales.

PRIMARY RESPONSIBILITIES:

CSMs and ASMs are responsible for day-to-day operation and development of their store, including customer service, training and development of all store associates, labor management, cash and inventory control, asset protection, shrink, store conditions, and performance management.

As a Customer Service Manager/Assistant Store Manager, you will:

• Manage daily operations of the Front End & Customer Service areas and all associate hiring and development

• Plan, implement, and follow-up on weekly sales programs

• Manage, control, and track store payroll and budget, collaborating with management to meet sales, profit, payroll, and productivity goals; maintain and utilize payroll system to ensure accurate inputs, adjustments, and projections

• Ensure compliance with Giant programs and policies as well as local, state and federal food, labor and safety regulations

• Manage associate time & attendance records, absentee/tardiness control programs, and labor law compliance; engage store associates and department managers to meet store and company goals

• Train and develop Front End and Assistant Front End Managers; cover front-end cash accountability and monitor shrink areas

• Expose part-time associates, department managers, and other management candidates to other skill areas; identify team leaders and promising internal candidates and refer to Associate Modular Training (AMT) program

• Conduct store tours to evaluate store conditions vs standards and respond accordingly

• Supervise store operations as needed in absence of Store Manager

Preferred qualifications:

• Prior work as an Assistant Store Manager and/or Store Manager in a nationally or regionally recognized grocery company and/or big box retail company

• Experience managing people, departments and/or whole stores

• Proficiency in scheduling, ordering, inventory, payroll, P&L analysis, project management, and personnel management

• Knowledge of employment law, interview techniques, and general retail hiring practices

• A Bachelor's Degree in a business concentration, such as Finance, Accounting, Marketing, Management, Business Administration, Supply Chain/Logistics, or others

• Excellent communication, interpersonal, leadership, and organizational skills' the ability to acquire and keep the confidence of associates, customers, and management alike

• Experience managing an effective community relations program

• Staffers must be willing to work required hours, travel and take assignment within the regional business areas (Washington/Virginia/Maryland/Delaware)

Please note: If you do not meet these qualifications, and you are interested in pursuing a career with Giant Food, please apply for other store level positions at https://giantfood.careerswithus.com/ by clicking \