**About the Role** The ideal candidate for this position is a support champion for our COE and RCO teams, guaranteeing timely and effective support through several channels. You will also act as an Assistant to the LOB Team Lead and be the main point of contact for RCO and COE partners during their absence! You need to love to get into the weeds with problems to determine how to break down barriers, improve our interpersonal capabilities, create sustainable solutions and be the main support POC for our front line teams. Furthermore, you will work closely with RCO, BPO and Site leadership to lead critical issues, guarantee high quality of operational processes & timely implementation of improvements **What the Candidate Will Do** Strong understanding and knowledge of your LOB, keeping up to date with updates, ongoing initiatives. Demonstrates curiosity to develop deeper topic, functional, or subject-matter expertise. Contributes to assets, playbooks, workshops, projects, that add to institutional knowledge at the company Reviewing C360 issues and working with the relevant shareholders Own the delivery of performance and KPI’s along with your Team manager Find opportunities for continuous improvement for your area of expertise along with developing & optimizing new processes. Collaborate closely with team leaders/shareholders to identify trends, struggles and seek effective resolutions for your LOB. Promote the “Voice of the Customer” through ensuring outstanding support by performing root cause analysis and leading workshops/projects to identify issues/solutions and assist our business to reach an extraordinary Customer support experience Completing deep-dives & ticket crunching to identify trends & insights to capture the Voice of the Customer & ensure consistent feedback to your manager & partners. Assisting with the onboarding of new hires by Collaborating closely with the Learning & Development team to ensure accurate & relevant training materials along with supporting new hires throughout the nesting & ramp up period. Assisting the Team Leader in identifying knowledge gaps in the team and supporting the development and implementation of action plans to drive operational excellence. Assisting Team Leader / CommOps Manager with the running of regular team meetings/huddles and being the natural back-up and main POC for the teammates in their absence. Be a Point of Escalation for the team through different channels for sophisticated issues, policy questions and process compliance advice and coaching. You will be collaborating closely with RCO, BPO and Site leadership to lead critical issues, guarantee high quality of operational processes & timely implementation of improvements. You will collaborate with the Delivery Field Ops participating in EMEA wide deep dives and projects. **Basic Qualifications** Native or Fluent in German(mandatory) Good skills in G suite Exceptional interpersonal skills: Effective communicator, verbal & written. Detail Oriented: Confirmed ability to multitask and follow through while paying strict attention to detail. Naturally Curious: Coach-ability, open to incorporating feedback, and dedication to improvement of your craft. Excellent extraordinary teammate: You collaborate internally or across functional/regional areas to get the best possible outcome to shareholders/councils. An Owner: Passionate and hard-working, you are deeply committed to taking Uber support to the next level and rise to the occasion to address problems, big and small. Passionate: A genuine passion for Uber and exceptional customer support experiences. Problem Solver: Ability to evaluate information or situations & break them down into their key components. Apply strategic & critical thinking to consider various approaches & creative solutions to sophisticated problems. The ideal candidate for this position is a support champion for our COE and RCO teams, guaranteeing timely and effective support through several channels. You will also act as an Assistant to the LOB Team Lead and be the main point of contact for RCO and COE partners during their absence! You need to love to get into the weeds with problems to determine how to break down barriers, improve our interpersonal capabilities, create sustainable solutions and be the main support POC for our front line teams. Furthermore, you will work closely with RCO, BPO and Site leadership to lead critical issues, guarantee high quality of operational processes & timely implementation of improvements **Bonus points** Eats LOB experience We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).