MAJOR RESPONSIBILITIES: + Manager in-charge in absence of Ticket Office Manager + Primary coordinator for Event Announcements + Primary ticket office contact for suite holders and venue sponsors + Responsible for setting up, distributing and coordinating suite tickets and parking passes + Responsible for acting as primary liaison for sponsor ticket requests + Responsible for tracking all trade ticket transactions + Primary manager for ticket office financial reports/ books + Responsible for the timely, accurate completion of daily and monthly ticket office Financial reports as required by the Finance Department + Responsible for assisting with daily ticket counts and wraps + Primary coordinator of scheduling PT supervisors + Responsible for drafting both day and event shift schedules for PT supervisors + Responsible for meeting with Ticket Office Manager and other Assistant T.O. Manager on an ongoing basis for approval of final schedules prior to schedule being posted + Responsible for managing PT supervisor schedule requests in organized manner + Responsible for properly programming and tracking all supervisor hours in the ADP system. + Responsible for maintaining and enforcing ticket office scheduling policies and practices + Responsible for coordinating staff placement for events + Responsible for assisting with all event setup with Ticketmaster as assigned by T.O. Manager + Assist with all training and development of PT staff + Assist with Ticket Office Settlements on event nights + Responsible for tracking all complimentary ticket as well as trouble pass distributions + Responsible for managing overall department operations in the absence of T.O. Manger + Responsible for all major on sales and event settlements in the absence of T.O. Manager or as assigned by T.O. Manager + Responsible for helping to promote a positive, efficient and productive overall work environment + Responsible for following all ticket office cash management policies + Responsible for proper completion of vault/ safe balance logs + Responsible for proper completion of cash transfer paperwork + Other duties as assigned by Ticket Office Manager SUPERVISORY RESPONSIBILITIES: Position requires ability to: + Recognize and solve related problems efficiently and rapidly while handling a large volume of tickets and cash. + Operate Ticketmaster software and a personal computer using Excel, Windows and Microsoft Office software. + Calculate figures and amounts such as discounts, interest, commission, properties and percentages accurately and efficiently. + Handle/reconcile large sums of money utilizing prescribed cash management controls. + Demonstrate knowledge of principles of bookkeeping, accounting and box office procedures. + Work in a fast-paced environment and handle heavy workload that can present stressful situations. + Handle multiple tasks simultaneously. + Follow oral and written instructions and communicate effectively with others in both oral and written form. + Organize and prioritize work to meet deadlines. + Work effectively under pressure and/or stringent schedule and produce accurate results. + Work independently, exercising judgment and initiative. + Maintain an effective working relationship with clients, employees, patrons and others encountered in the course of employment. + Remain flexible and adjust to situations as they occur. + Ability to stay current with training on new techniques and systems. + Must be able to work nights, weekends and holidays as necessary. ASM participates in E-Verify. ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor. Not a Contract