MAJOR RESPONSIBILITIES:

Manager in-charge in absence of Ticket Office ManagerPrimary coordinator for Event AnnouncementsPrimary ticket office contact for suite holders and venue sponsorsResponsible for setting up, distributing and coordinating suite tickets and parking passesResponsible for acting as primary liaison for sponsor ticket requestsResponsible for tracking all trade ticket transactionsPrimary manager for ticket office financial reports/ booksResponsible for the timely, accurate completion of daily and monthly ticket office Financial reports as required by the Finance DepartmentResponsible for assisting with daily ticket counts and wrapsPrimary coordinator of scheduling PT supervisorsResponsible for drafting both day and event shift schedules for PT supervisorsResponsible for meeting with Ticket Office Manager and other Assistant T.O. Manager on an ongoing basis for approval of final schedules prior to schedule being postedResponsible for managing PT supervisor schedule requests in organized mannerResponsible for properly programming and tracking all supervisor hours in the ADP system.Responsible for maintaining and enforcing ticket office scheduling policies and practicesResponsible for coordinating staff placement for eventsResponsible for assisting with all event setup with Ticketmaster as assigned by T.O. ManagerAssist with all training and development of PT staffAssist with Ticket Office Settlements on event nightsResponsible for tracking all complimentary ticket as well as trouble pass distributionsResponsible for managing overall department operations in the absence of T.O. MangerResponsible for all major on sales and event settlements in the absence of T.O. Manager or as assigned by T.O. ManagerResponsible for helping to promote a positive, efficient and productive overall work environmentResponsible for following all ticket office cash management policiesResponsible for proper completion of vault/ safe balance logsResponsible for proper completion of cash transfer paperworkOther duties as assigned by Ticket Office Manager

SUPERVISORY RESPONSIBILITIES:

Position requires ability to:

Recognize and solve related problems efficiently and rapidly while handling a large volume of tickets and cash.Operate Ticketmaster software and a personal computer using Excel, Windows and Microsoft Office software.Calculate figures and amounts such as discounts, interest, commission, properties and percentages accurately and efficiently.Handle/reconcile large sums of money utilizing prescribed cash management controls.Demonstrate knowledge of principles of bookkeeping, accounting and box office procedures.Work in a fast-paced environment and handle heavy workload that can present stressful situations.Handle multiple tasks simultaneously.Follow oral and written instructions and communicate effectively with others in both oral and written form.Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.Work independently, exercising judgment and initiative.Maintain an effective working relationship with clients, employees, patrons and others encountered in the course of employment.Remain flexible and adjust to situations as they occur.Ability to stay current with training on new techniques and systems.Must be able to work nights, weekends and holidays as necessary.

ASM participates in E-Verify.

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.  VEVRRA Federal Contractor.

Not a Contract