Primary DetailsTime Type: Full time

Worker Type: Employee

The purpose of this role is to provide efficient and timely administrative and technical support to the Underwriting team, ensuring exceptional customer service and resolution of enquiries from Brokers/partners. The role involves assisting underwriters with policy administration, underwriting new business and renewals within set guidelines and service standards, and contributing to the achievement of business objectives.

The Opportunity:

The purpose of this role is to provide efficient and timely administrative and technical support to the Underwriting team, ensuring exceptional customer service and resolution of enquiries from Brokers/partners. The role involves assisting underwriters with policy administration, underwriting new business and renewals within set guidelines and service standards, and contributing to the achievement of business objectives.

Responsibilities:

Support the lifecycle of policies from new business, Mid Term Adjustments (MTAs), and renewals through to their cancellation or lapse, including managing credit control activities and ensuring timely closings are received within 30 days of inception.Assist with underwriting new business, MTAs, and renewals following Governance Underwriting Standards and Product rules.Develop and maintain system and process knowledge within Distribution.Maintain current knowledge of insurance guidelines, policy changes, and modifications.Provide underwriting and claims customer service support to intermediary and direct customers.Comply with all legislation, industry codes, and company policies.Develop good working relationships and ensure timely communication with internal customers and stakeholders.Assist in identifying and implementing 'best practice' and process improvements to reduce expenses.Participate in internal and external meetings to share and develop strategy, knowledge, and best practices.Contribute to continuous quality improvement processes and self-learning.

Work Experience:

Necessary Work Experience includes:

Some relevant work experience.

Preferred Work Experience includes:

Some experience in a service industry in a similar role.Underwriting experience in insurance business with policy documentation handling experience.Customer service experience.Insurance support experience.Completion of Lloyds & Market test.Experience in the insurance industry.Call Centre background.General Insurance background preferred.

Qualifications:

Preferred Qualifications include:

Tertiary Degree or equivalent combination of education and work experience.

Skills:

Analytical Thinking, Business Management, Collaboration Tools, Communication, Critical Thinking, Decision Making, Financial Advising, Financial Products, Intentional collaboration, Managing performance, Portfolio Management, Problem Solving, Regulatory Compliance, Risk Management, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.