67774BRAuto req ID:67774BRJob Code:F0558M Banking Mgt IV Department Office Location:USA - MA - Cambridge Business Title:Assistant Vice President, Branch AdministrationSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :058Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications and Skills: + 8+ years of retail bank/credit union management experience focused on customer service, sales leadership, and operations. + Bachelor’s degree preferred + Ability to work effectively in Harvard University’s diverse, multicultural environment. + Proficient in Microsoft Word, Excel, and PowerPoint. + Exceptional interpersonal, oral, and written communication skills. + Project management experience required. NMLS license required (or must be obtained within 60 days). + Strong knowledge of bank/credit union operations, systems, and regulatory compliance. + Proven ability to lead, coach, and motivate teams to achieve both operational and constructive sales goals. + Demonstrated experience fostering a service experience culture that drives member satisfaction and organizational growth. Additional Information: Please provide a cover letter with your application. Please note: Harvard University requires a pre-employment reference and background screening, which includes OFAC (Office of Foreign Assets Control). Harvard University is unable to provide work authorization and/or visa sponsorship. This position has a 90-day orientation and review period. The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines Department:Harvard FCU RetailPre-Employment Screening:Credit, Criminal, Education, Identity, Prohibited PartiesJob Function:Finance School/Unit:Harvard Federal Credit Union EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Basic Qualifications: + Bachelor’s degree or equivalent work experience required + Minimum of 7 years’ relevant work experience + Supervisory Experience Working Conditions: + Work is performed in an office setting. + May be required to travel to branches in Boston, Cambridge, and Somerville on occasion. Position Description:Under the direction of the Chief Experience Officer, the Assistant Vice President, Branch Administration leads and oversees the operations, sales, and service excellence provided in five Harvard FCU branch locations. This role supervises Branch Managers, providing leadership, coaching, and development to ensure branches deliver exceptional member experiences, achieve strategic objectives, and operate efficiently. The AVP will foster a culture of service excellence and constructive sales growth, while ensuring operational soundness, compliance, and continuous improvement. Duties include: Service Excellence Culture & Member Experience: + Champion a service-first culture across all branch locations, ensuring every interaction reflects Harvard FCU’s commitment to exceptional, personalized member experiences. + Drive operational consistency and high-quality service delivery by implementing and monitoring service standards and feedback processes. + Collaborate with teams to identify member needs and deliver solutions that build loyalty, satisfaction, and deeper relationships. + Ensure effective member feedback loops are in place, enabling Harvard FCU to proactively respond to changing needs. + Lead by example to deliver exceptional, consistent member experiences. Sales Through Service Leadership: + Develop and communicate branch and individual performance goals that align with Harvard FCU’s strategic focus on member growth and constructive sales. + Inspire and empower staff to achieve growth targets by focusing on consultative, value-based sales approaches that prioritize member needs and trust. + Partner with Branch Managers to implement strategies that promote the cross-selling of products and services, while maintaining a customer-first mindset. + Actively support and promote Harvard FCU marketing programs and outreach initiatives to increase visibility and attract new memberships within the Harvard community and beyond. Operational Excellence & Compliance: + Oversee and monitor all branch operations through direct supervision of Branch Managers, identifying opportunities to enhance operational efficiency, reduce friction points, and streamline processes. + Ensure operational safety, security, and soundness, including adherence to robbery protocols, fraud prevention practices, and compliance with all federal and state regulations. + Manage Harvard FCU’s IRA program, ensuring annual reporting compliance, mandatory distributions, and staff training on IRA policies and regulations. + Actively participate in decisions related to retail products, systems, policies, and vendor selection to ensure operational alignment with strategic goals. + Ensure proper staffing levels across all branches, optimizing personnel resources to maintain service levels and coverage. Leadership & Team Development: + Lead, mentor, and coach Branch Managers to foster a collaborative, service-driven, and results-oriented culture. + Drive employee engagement, professional development, and high performance by setting clear expectations, providing ongoing feedback, and celebrating achievements. + Promote cross-training initiatives to build team versatility, improve productivity, and ensure operational consistency. + Participate in the hiring, evaluation, career development, and succession planning of branch employees, ensuring alignment with Harvard FCU’s values and strategic priorities. + Sales through Service: Achieves growth by fostering trust, delivering value, and deepening member relationships. + Champion efficiency, process improvement, and compliance. + Align branch operations with Harvard FCU’s long-term goals. + Develop talent, build engagement, and cultivate a high-performance culture Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.Benefits:We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include: + Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers. + Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date. + Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more. + Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service. + Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools. + Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions. + Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning. + Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more. + Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston. Work Format:Hybrid (partially on-site, partially remote) LinkedIn Recruiter Tag (for internal use only):#LI-BT1Work Format Details:This is a hybrid position that is based in Massachusetts. During the initial 90-day training period, new employees may be expected to work in the office more frequently, up to full-time. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.About Us:Harvard FCU is one of the fastest growing credit unions in the country and a leader in our industry. As a not-for-profit cooperative, we put our members’ best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of Harvard FCU’s philosophy. Our mission is to enhance our members’ lives by developing and offering trustworthy products that are easy to understand, easy to use and best suited to meet their financial needs.