Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. —and we have fun doing it We dream in digital, dare and reinvent the ways companies work to make an impact far bigger than just our bottom line. We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Vice President, Finance and Accounting

In this role, we are looking for Service Delivery Leader for Banking and Financial Services (FinTech, Retail Banking, Deposit products, Cards customer Service and Collections) and work closely with Transformation team to lead global transformation

Responsibilities

Engage with client stakeholders (CXO-2 level)

Own operations across Retail Banking, Deposit products, Cards customer Service and Collections

Responsible for creating an environment and culture that fosters process improvement, high performance teams, employee growth, extraordinary customer service, and market-driven competitiveness in Billing

Responsible for establishing productivity and quality performance measurements, monitoring performance against established goals, and coaching employees on improvements in execution

Owns all Billing policies, controls, processes and procedures.

Enforces all policies, controls, process and procedures for Billing.

Ability to communicate technical problems to the appropriate IT staff for system functionality issues and resolution.

Ensure all documentation is SOX compliant, up-to-date, accurate and easy to understand.

Perform and monitor Month End process for each location as well as generate and book Circulation Revenue to JDE

Foster communication and teamwork within and across organizational boundaries, especially with other SSC departments.

Hire, train, and motivate the Billing team.

Qualifications we seek in you

Industry experience of Banking and financial services Based Artificial Intelligence Company is preferred

Rich domain experience on end-to-end Banking Contact Center and Collections

Ability to handle big teams create a culture of driving excellence (across geographies)

Good Communication skills

Critical and analytical decision-making skills

Expected to take initiative to refine procedures, notify senior management of potential issues, use tact, be discreet and diplomatic in servicing the client

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.