Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Assistant Vice President, HRO Operations

In this role, you will be responsible for the HRO Operations. Focus on continuous process improvement and adaptive to change. Develop manage effective working relationships in the organization and actively collaborate closely with all Clients.

ResponsibilitiesBe hands on, to ensure delivery per customer expectation along with meeting defined SLA and ensure Customer satisfaction. Noise free operations is a critical resultAssess actual performance against standards to resolve whether the team is on target to reach goals and takes corrective actions as vital.Constantly work to find opportunities to drive value beyond SLA’s and contractual terms – hence be able to drive value share and Transformation opportunities.Ensure timely resolution of customer / intensified issues along with root cause analysis to avoid reoccurrenceShould be able to mentor, guide, influence empower the team to achieve targets. Ensure key people metrics are met.Be able to build talent for future growth.Right hiring and Resource planning along with optimizing the resource utilization by identifying areas of efficiencyEstablish relationships and partnerships with internal business partners and customers to drive cross sell of business in existing accounts. Hence has to build/understand digital assets and tools for FA domainBe able to proactively identify business and financial risks, and work out alternatives / mitigants Qualifications we seek in you Minimum Qualifications / SkillsExperience in operations in an outsourced environment of HRO domain and in-depth end to end process knowledgeTransition exposure – should have transitioned large client relationships seamlessly.Ability to lead build teams, and influence multiple internal partnersAbility to build client partnerships and work in cross functional teams, especially with Relationship / Sales teamsAbility to work in an ambiguous environment. Must be a self-starter Preferred Qualifications/SkillsExposure to financial commercial Business UnderstandingMulti-Tasking skills in project delivery and budgetInnovating process and cultural changeExcellent quantitative and analytical skillsUpbeat, confident, outspoken excellent in communicationExposure to working with clients in the Hi-Tech industry will be an added advantage

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.