Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Vice President, Operations for Life Insurance Division

Looking for someone with extensive domain expertise in Life Insurance and a proven track record of managing Service Delivery for large operations

Responsibilities

Will be responsible for managing the overall operations for one or more accounts

Would be accountable for managing clients and internal stakeholders and partnering with them to successfully manage the Global delivery for aligned accounts.

Should be able to steer growth conversations with the clients, create POV’s to be taken to the clients.

Drive in achieving exceeding all Internal and Customer key metrics

Plan and lead the execution of employee engagement, rewards, and recognition to help drive performance and mitigate attrition.

Develop staff by assessing Leadership competencies and promote training and career planning; coaches employees for career development. Provides input into hiring decisions.

Monitor performance of the cluster according to established standards. Provides performance feedback on Supervisors and Associates. Prepares fair, accurate and thorough performance reviews.

Accountable for meeting business goals. Coordinates with other units to ensure an alignment of processes to minimize revenue loss.

Monitor and ensure compliance with department, business unit, and regulatory agency standards and practices

Establish detailed process understanding to be able to understand team client’s prospective add value

Innovate processes to introduce modern age technologies solutions available

Participate in solution workshops and contribute to developing future state processes

Communicate clear instructions/ goals to team members track/ report their progress

Qualifications we seek in you

Minimum qualifications

Graduation in any stream (preferably Master’s in Business Administration)

Good analytical and problem-solving skills

Good MI reporting skills (preferably exposure to tools like Power BI, QlikView etc.)

Ability to communicate verbally and through emails/phones with businesses

Proven ability to build effective working relationships with clients internal stakeholders

Project Management and ability to manage multiple priorities

Positive attitude with a focus on continuous process improvement and an open mind to change

Highly motivated and committed

Passion for working with people invest time in their grooming while continuously working on self-learning

Relevant experience in managing Insurance operations including but not limited to Customer Service, contact center, Mailroom back-office operations (preferably Life/ Retirement Services)

Should have experience in Team Handling/ people facing role. Proven track record for managing 80 seasoned team members

Working with remote teams and keeping an engaged workforce

Strong client management skills to be able to work as a single point of contact for the client/ leadership group

Should have exposure in communicating (written/ verbal) with senior leadership in order to provide business updates

Preferred qualifications

Life and Annuity Insurance knowledge and ability to understand and interpret problem in insurance processes (preferably Life/ Retirement Services)

Well versed with MS Excel, MS Word, MS PowerPoint

Ability to do root-cause analysis for process gaps highlighted come with an action plan to remediate the cause

Collaborative approach towards resolving the issues with stakeholders peers/sub-process areas

Ability to analyze data, derive fact-based insights recommendations to improve current state

Should have project/ transition management experience

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.