Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Assistant Vice President – Account to Record-GPO
In this role, GPO lead is responsible for directing and executing GPO roadmap that solves the business problems/opportunities of the key customer(s) in the FA domain through the usage of methodologies like Lean, Six Sigma, Business process re-engineering, and by combining technology solutions like Automation Anywhere, Blue Prism, etc.
In this role, you would be responsible for the effective delivery of planned Digital projects, RPA bots, AIML projects and Six Sigma projects working with cross-functional global leads including the digital delivery team, and client leadership successfully.
This role may involve directly managing the account or reporting to an account manager, but the responsibility of planning and delivering the GPO strategy would be with the lead role.
Responsibilities
Thorough Continuous Improvement, delivery on committed productivity, productivity improvement in account and Bad Bench reduction
Champion the implementation and adoption of standard Global Processes
Support and deliver operational excellence and automation and implement best practices and drive efficiency and standardization as approved by
Assess new Laws, policies and practices, organization changes and the impact on the Global Processes and communicate such changes and impact to client
Lead and be responsible for all trainings and knowledge transfer relating to the GPO Services
Create Transformation Road Map and deliver projects aligned with client
Deploy RPA, Macros, Visualizations dashboards and Lean Six sigma, COE projects for mitigating process issues and improving Operational efficiencies identified across towers
Design, implement, test and complete all In-Scope CI Projects
Engage and leverage lean six sigma practices and processes
Support Operations to meet key transformation objectives of client and deliver required business value, productivity
Identify and log Issues and Incidents, perform Root Cause Analysis and determine root causes that are leading to Issues; recommend process and System improvements; and resolve Issues and Incidents
Manage client relationship and deliver transformation roadmap
Lead large teams for transformation resources to deliver program
Drive deployment of AIML tools in operations to improve process performance, metric improvement and deliver business value
Qualifications we seek in you
Minimum Qualifications
Experience in Oracle Fusion, Tririga, Blackline, Service Now etc. or similar technology and technology deployments
Experience in driving RPA program and deploying RPA across platforms
Extensive experience in Account to Record domain should have led to transformation across all sub-processes like Lease Management, Taxation, FPA etc.
Experience in driving continuous improvement using Lean, Six Sigma Methodology
Experience in managing client discussion and driving large transformation programs
Experience in deploying AIML or Generative AI solution and driving analytics programs
Project Management skills –Strong Influencing skills and clarity of thought on effective project management are required
People Leadership: Ability to coach mentor people. Ability to effectively influence motivate others and Ability to work in diverse teams and with multiple stakeholders
Delivers oral and written communications that have clarity and impact
Creates a team environment of accountability and commitment for reaching project goals
Must be able to work in dynamic and tight deadlines to meet the project schedule
Exposure to business metric improvement initiatives like close optimization
Understanding of Defining SLA/KPI and linking it to business metrics
Experienced Process improvement and Automation expert with domain exposure in FA
Preferred Qualifications/ Skills
Lean Six Sigma- GB / BB certifications
Exposure to AIML certification would be added advantage
Tenured experience leading transformation
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.