Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting Applications for the role of Assistant Vice President – Salesforce COE Advisory
In this role, you will be the technical owner of Salesforce related assets like accelerators, frameworks, utilities, implementation methodology, best practices as well as demos and POCs.
Responsibilities
Provide technical support in sales calls, solution presentations, and assist the Salesforce Sales Team in understanding customer requirements.
Identify, create and maintain re-usable assets, accelerators, frameworks that can be used across multiple delivery engagements as well as proposals.
Provide input for Salesforce RFI and RFP responses, including the effort estimate, project resourcing, timeline, implementation methodology and solution components.
Participated in Salesforce discovery and scoping sessions with clients.
Anticipate customer needs and identify appropriate solution alternatives - offer multiple potential solutions along with their pros and cons.
Work with Sales and Delivery team to develop customer demonstrations and prototypes.
Support 'proof of concept' engagements to help customers evaluate our capabilities.
Contribute to estimations, proposals, and SOW creation.
Maintain certifications and continually explore solution capabilities of the Salesforce ecosystem.
Achievement of utilization targets
Achievement of booking targets
Qualifications we seek in you
Minimum Qualifications
Prior years of experience in Practice growth support and GTM area or related roles, with significant experience in a leadership or people management capacity
Relevant years of hands-on implementation experience in Salesforce Sales, Service, clouds
Relevant years of experience supporting RFPs, proposals, estimations, implementation planning etc.
Hands on expertise in using Data Cloud and Einstein 1 platform
Functional understanding of Salesforce CPQ, Commerce Marketing clouds
Hands on experience developing solutions, demos, POCs using Salesforce applications and tech platform (Force.com)
Proficiency in architecture and integrations with tools like Pardot, Sales loft, Conga, Apptus, DocuSign, Tableau among others
Ability to drive practice revenue growth through strategic application of technology
Strong cross-functional collaboration experience, working with Sales, Delivery and Vertical teams
Exceptional communication skills and the ability to present strategies to senior leadership
Experience managing relationships with 3rd-party vendors and contractors to align and ensure accountability on GTM system initiatives
Highly motivated to continuously improve GTM processes and technology
Understanding of the Lead-to-Revenue (Lead-to-Quote, Quote-to-Cash, CPQ) processes within Salesforce
Exceptional team player, communicator, with strong attention to detail and interpersonal skills
Must have 3 Salesforce certifications
Preferred Qualifications/ Skills
Working knowledge and certifications in Salesforce industry clouds like Manufacturing, Health, Consumer Goods etc.
Exposure and experience with competing products and solutions like Oracle, Microsoft D365, SAP, Adobe, ServiceNow etc. is a big plus.
Exposure and experience working with Salesforce Account Executives and Alliances team will be a big plus.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.