Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role ofAssistant Vice President - BCM Operations

The Assistant Vice President, Operations for Banking and Financial Servicesis responsible forthe execution of all assigned operations, ensuring all the delivery centers meets customer and organization needs.This position provides leadership and management to Banking client's staff and actively gives to operational targets as well as business decisions.This role will have a tactical approach to Customer Care, People Management, Quality Management, Workplace Planning, Mentoring, Development and Training.

Responsibilities

· Collaborate with senior management as it relates to business growth, strategy, and operational planning.

· Take a lead and work with digital teams to introduce breakthrough technology solutions (E.g.: RPA) into existing operations.

· Lead service delivery operations to achieve/exceed business expectations.

· Ability to lead largeteamsacross multiple locations be able to assimilate encourage cultural diversity.

· Implementappropriate mechanismstoidentify, understand and call out performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.

· Lead knowledge design, implementation support for complex domain. Monitor review solution implementation process in a reciprocal manner.

· Collaborate for new deal process including solutioning, pricing, due diligence,transition,and stabilization.

· Be responsible forthe way in implementingnew technologiesin operations and display executive presence.

· Be a senior partner concern point for resolving customer internal issues.

· Maintain grow excellent customer relations – focus on improving NPS.

Qualificationsweseekin you

MinimumQualification

· Graduate of a Business or Management degree, with prior extensive experience in banking domain / industry

· Ability to engage senior client management on offerings, emerging issues in focus sectors, lead project scope discussions andprovideinsightfulrecommendations.

· ExperiencedemonstratingDigital and Analytics to drive the serviceline.

· Process transformation experience

· Experience ofleadership.

PreferredQualifications / Skills

· Outstanding negotiation, interpersonal,verbal,and written communication skills.

· Measurable experience in leading and growing profitable voice contact center operations and BPO services.

· Subject matter authoritycontactscenter operations in various industries, such as banking, insurance, healthcare, technology, retail etc.

· Demonstrate working knowledge of lean six sigma framework to drive continuous performance improvement.

· Analytical problem-solving skills with an outstanding attention to detail.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.