Ready to build the future with AI? 

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Assistant Vice President - IT Operations

In this role you will be responsible for being the IT Leader Interfacing between the Business and Technology teams. You will be responsible for IT infrastructure requirements and upgrades to improve overall system performance and ensure high levels of security. All Client engagements regarding Technology needs and requirements will be expected to be fulfilled by the chosen candidate.

Responsibilities

Manage Relationship with Client’s Business IT organization, and other Internal stakeholders

Ensure all Business escalations/issues are proactively identified, addressed and closed with documentation

Regular reviews for Client and Corporate initiatives / projects / IT implementations across towers including applications, products etc.

Drive IT metrics on Governance, Uptime SLAs, Entitlements, Commitments, Financial Budgeting etc..

Create and lead diverse IT Teams and be an excellent People Manager.

Ensure Zero Major Incidents due to hygiene issues for Client Implementations.

Report out performance metrics, dashboards, monthly updates and issue progress to Internal and Client, Business and IT leaders.

To enable the conduct of Infosec compliance audits across all account/s

Ensure 100% SOW compliance for all accounts

Ensure all SLA metrics are met as per agreed SLA norms

Actively participate in closure / Risk mitigation for Technology Audit Findings

Ensure effective Business Continuity Planning Delivery

Proactive communication on all the ongoing efforts as well as Risk Mitigation plans required.

Partner with internal Audit teams to help enhance processes, systems and teams to deliver an outstanding customer experience by conducting deep dive analysis, identifying issues fix it with a sustainable solution

Responsible for Documentation of all implemented technology processes, controls, SOPs

Formulate and Manage Annual IT Costs working with business teams, to create Budget outlays and ensuring adherence to it.

Qualifications we seek in you

Minimum Qualifications

Postgraduates, preferred in IT stream

Relevant years of IT experience

Candidate should have expertise in at least one IT infrastructure domain (Data / Voice / Compute / Server / EUC / Service Management) of which relevant years must have been in IT Operations and dealing extensively with International Stakeholders and Global Teams.

Experience in driving IT operational metrics, planning and conducting client and internal businesses, IT operational governance and tracking action items to closure.

Sound understanding of converting client and business requirements to Technology specs and deliver with the help of Internal and Vendor organizations.

Proven ability to interact with technical and Business /Executive Leadership operational staff. Priority will be given to Thought Leaders, who have conceptualized and driven change in Ways of Working .

Ability to communicate clearly and concisely, both orally and in writing.

Strong negotiation and analytical skills with expertise in using spreadsheets

Flexible to accommodate time-zones, so as to meet the client demands. (Our clients and implementation teams are geographically dispersed and in multiple Time zones.)

Excellent interpersonal and communication skills

Ability to work both independently and in various team settings

Ability to work under pressure with a strong sense of setting priorities

Preferred Qualifications/ Skills

Expertise in Voice domain would be an added advantage

Knowledge in Application Support and Lifecycle managed would be an added advantage

Why join Genpact? 

Lead AI-first transformation – Build and scale AI solutions that redefine industries 

Make an impact – Drive change for global enterprises and solve business challenges that matter 

Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the 140,000 coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  

Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.