Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Vice President - Lean Digital Transformation (Trust and Safety)

LDT leader is responsible for leading the business transformation via technology, analytics, and Six Sigma principles for large-scale and global Trust Safety (which includes content moderation, social media sales customer support) businesses; work closely with operations leadership, cross-functional teams, and senior leadership at both Genpact and client organizations. Candidate is accountable for identifying, coaching and developing talent in LDT (BBs), charter agenda that is aimed at value creation for clients via technology infusion, productivity improvement, and business transformation. A Transformation lead ensures smooth delivery of functional vertical goals for LDT at global level through resource deployment, collaboration and solving for systemic changes.

Responsibilities

·           Align with Operations Leadership to create and deliver the transformation as well as continuous improvement (CI) agenda.

·           Partner with delivery teams to identify and deliver AI projects aimed at value creation and monetize them through value-share and/or revenue assurance mechanisms.

·           Partner with service line experts to build tangible solutions that are aimed at building long-term capability in Trust Safety ecosystem.

·           Thorough transformational continuous improvement initiatives, deliver committed productivity, successfully incubation of new workflows, and improve quality of operations.

·           Orchestrate operational excellence, governance, and transformation rigor to optimize short-term improvement and long-term value creation.

·           Hold self and organization accountable to deliver on Genpact client commitment.

·           Own agreed and prioritized transformation initiatives by collaborating with cross-functional teams – delivery, service line, digital, analytics, and global LDT leadership.

Specific traits and success competencies for this role include:

·           Growth and results focused on techno-functional leader with strong experience in digital transformation, and process excellence in established organizations.

·           Intellectual agility and curiosity are needed to bring incisive perspectives and innovative approaches to a discussion.

·           Proven track record of managing delivery, operations, or teams; seasoned leader who thrives on the challenge to innovate and raise the bar continuously.

·           Proven abilities in operating with senior leaders, building strong internal networks, and delivering high impact programs in complex-matrixed environments

·           Decisiveness and comfort in taking risks when working with ambiguity.

·           Digitally savvy with high levels of consultative selling skills.

Qualifications we seek in you

Minimum Qualifications / Skills

·           Post Graduation from any of top institutes.

·           Relevant process excellence and digital transformation experience in Trust Safety domain.

·           Previous MBB experience in digital transformation, analytics, solution design, process excellence, or process consulting.

·           Global exposure with consistent track record in delivery strategic projects- AI/Gen AI, Automation, and data analytics.

·           Excellent communication and influencing skills. Communicate with senior leaders effectively to drive resolution decisions.

·           Demonstrated competency in strategic thinking leadership with strong abilities in relationship management, flexibility/ adaptability, and accountability to targeted business outcome.

·           Qualifications demonstrated experience for leading ‘Lean’ projects or application of 6-Sigma methodologies with quantifiable efficiency and quality improvements.

Preferred Qualifications/ Skills

·         Proven track record of driving transformation in large-scale global operations.

·         Proven track record of driving value for customers through digital transformation in Trust Safety domain.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.