Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Assistant Vice President - Operations, Engagement Leader for Engineering Services delivery
In this role, you will act as key interface between client organization and Genpact global teams. Will work closely with global operating teams functioning in different time zones.You will be reporting to: Global Operating Leader. Interactions with Managers in the client organization, Genpact global teams engaged in program delivery, cross functional interactions with other Genpact support functions
Responsibilities
Act as key interface between client and Genpact teams delivering product engineering services to healthcare client (~300 FTE)
Core delivery – Supporting operations end to end by translating client requirements to clear deliverables.
Operations professional – Co Own (along with operations team) agreed SLAs; productivity, quality, process improvements
Willing to get into the trenches when required. Transactional involvement will be there.
Understand technology and how to leverage it for business
Ability to scale up for larger responsibilities as time progresses.
CLIENT
Undertake necessary preparation for client reviews or support the Functional head in preparation for client reviews.
Lead all client reviews.
Be proactive and systematic to avoid client escalations / issues and promptly resolve and/or appropriately channelize any escalations
Lead or assist in developing proposals / parts of proposals, requisite services / solutions to increase business from existing clients in conjunction with the account manager OR sales team.
Assist the sales team in pitching to new prospects.
Assist the Functional head/Sales team/Marketing team in the preparation of marketing material.
Maintain sustainable and trustworthy relations in the client organization
OPERATIONAL
Guide global operating teams by clearly translating client requirements to clear deliverables.
Build (where applicable and requested), run and review processes and systems to ensure business objectives are met / surpassed.
Consult teams to ensure development and improvement of processes and systems.
Contribute to ensuring current service offerings are continuously upgraded with innovative solutions that are market oriented and enable the function to continuously climb the value chain.
Stay abreast of relevant competitor information and share it with the corporate planning team and other teams as applicable.
PEOPLE
Identify gaps in the service line talent pool and suggest appropriate action to leadership (select or train people) to bridge the gap.
Participate in selection process to ensure the right talent is selected in a timely manner.
Qualifications we seek in you
Minimum Qualifications / Skills
Engineering Degree in Computer Science / Electrical / Mechanical. Must have relevant years of post-qualification experience in health care industry. (Master’s in management a plus)
Research experience in Embedded hardware and software development, systems engineering
Solid experience in Embedded C, C .
Experience of Real-Time Operating Systems (e.g. VxWorks, QNX, RT Linux).
VHDL programming experience preferred.
Good knowledge of Microcontroller/processor architecture (8/32 bit).
Working experience on Protocol like; TCP/IP, CAN, I2C, SPI,UART.
Understanding of Electrical concepts and communication protocols (TFC, DNP3, CAN).
Understand schematics and component selection
Experience in image processing, image reconstruction preferred.
End to end embedded product development experience from concept to product release.
UNIQUE CIRCUMSTANCES
Work in client specific time zones (PST, EST, CST, GMT) is possible
Some travel (national/international) may be required
Should be willing to take short / long term transfers across different geographies and/or roles.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.