Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Assistant Vice President - Operations (FA - Order to Cash)
In this role, you will be responsible for the Order to Cash Operations of the account, requiring excellent knowledge on ERP Applications, workflow tools etc. Focus on continuous process improvement and adaptive to change is the key. Develop, manage and sustain effective working relationships in the organization and actively collaborate closely with the Client. Vertical lead for any one or more of the OTC processes (billing, collections or cash applications) and be responsible for day-to-day operational delivery, people and process management along with Client expectation management.
Roles and Responsibilities:
Lead large teams, groom, and enable career progression while encouraging Genpact culture (CI2). Achieve/ exceed retention targets.
Handle the delivery of outsourced services FA (OTC – sub process) to ensure customer centricity, customer happiness and increased revenue through client up-sell.
Collaborate and work globally with other Genpact business leaders and functional leaders to build and commercialize existing and new product offerings.
Sound domain knowledge in all OTC aspects such as billing, collections, cash applications and dispute management with the ability to draw linkages across all sub processes.
Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda.
Must be able to work with cross functional teams like Operations, GPO, Digital team, Transformation team, Transitions team, HR, recruitment etc.
Pro-active, ability to trouble shoot, work through organizational change scenarios.
Implement appropriate mechanisms to identify, understand and intensify performance gaps and/ or performance breakthroughs. Develop and implement improvement plans to close performance gaps.
Collaborate in the new deal process including solutioning, pricing, due diligence, transition, and stabilization.
Qualifications we seek in you
Minimum Qualifications
Excellent communication skills – verbal and written.
A hands-on leader, unafraid to learn from the ground up and delve into the core of processes to drive effective results, while carrying the team
Prior domain experience in the services industry in leading large teams in OTC
Working know how, knowledge and awareness of all ERP applications in this industry
Intellectual agility and analytical outlook
Prior Order to Cash Operations experience in the Industry with driving transformations/ projects experience/ engagement in robotic implementation experience will be preferred.
Own client service delivery and engagement for the OTC process or sub process aligned to
Lead the way in implementing new technologies in operations and display a strong executive presence.
Embrace the opportunity to lead and inspire, contributing to the continued growth and success by building collaborative teams that align and work to achieve Genpact and Client goals.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.