Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Vice President - ServiceNow FSO and Property Casualty (PC) Consultant

In this role We are seeking a highly skilled ServiceNow FSO and Property Casualty (PC) Consultant to lead and support digital transformation initiatives for financial institutions and insurance providers. The ideal candidate will have deep expertise in ServiceNow Financial Services Operations (FSO) and a strong understanding of Property Casualty (PC) insurance processes, helping clients streamline workflows, improve customer experience, and enhance operational efficiency.

Responsibilities

Lead and support the implementation of ServiceNow FSO for financial institutions and insurance providers.

Analyze, design, and configure ServiceNow workflows to optimize claims processing, underwriting, policy management, and regulatory compliance in PC insurance.

Work closely with business stakeholders to identify pain points and propose tailored solutions using ServiceNow FSO capabilities.

Drive integration of ServiceNow with core insurance platforms such as Guidewire, Duck Creek, or legacy policy administration systems.

Ensure seamless automation of policy servicing, claims management, and underwriting processes on the ServiceNow platform.

Provide strategic advisory services to insurance firms on leveraging ServiceNow for operational excellence.

Lead ServiceNow demonstrations and workshops for clients to showcase capabilities and potential ROI.

Develop and deliver best practices, governance models, and continual improvement strategies for ServiceNow implementations.

Collaborate with cross-functional teams including developers, architects, and business analysts to implement solutions effectively

Qualifications we seek in you

Minimum Qualifications / Skills

Extensive experience in ServiceNow implementation with a focus on FSO and/or Insurance industry solutions.

Strong understanding of PC insurance processes, including claims management, underwriting, and policy administration.

Hands-on experience in ServiceNow FSO module implementation (including Case Management, Client Lifecycle Operations, and Complaints Management).

Knowledge of ITIL, ServiceNow ITSM, and regulatory compliance in the financial and insurance sector.

Experience integrating ServiceNow with Guidewire, Duck Creek, or other core insurance platforms is a plus.

Strong analytical and problem-solving skills with the ability to translate business needs into technical requirements.

ServiceNow certifications (FSO, ITSM, or other relevant credentials) preferred.

Excellent communication skills with the ability to engage with stakeholders at all levels.

Preferred Qualifications/ Skills

Experience working with mid-to-large insurance companies in a consulting or technical advisory role.

Familiarity with AI-powered automation and digital transformation trends in financial services.

Exposure to ServiceNow App Engine for custom insurance workflow development.

Ability to lead ServiceNow training sessions and change management initiatives.

ServiceNow CSA

ServiceNow FSO Accreditations

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovationMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career – Get hands-on experience, mentorship, and continuous learning opportunitiesWork with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

The approximate annual base compensation range for this position is $120,000 to $150,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Work-from-Anywhere Roles– “Los Angeles California-based candidates are not eligible for this role”

Location-based Roles(e.g., New York roles – metro area can be adjusted by role location) – “Los Angeles, California based candidates are not eligible for this role. <New York Metro> area candidates are eligible for this role only.”

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.