Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Vice President - Transitions

In this role, you will be responsible for seamlessly managing large-scale complex projects for the Transition function and creating a value-add for internal stakeholders by streamlining / simplifying their processes. Reimagining the way, we do transitions so as to consistently exceed client expectations and add value. In our endeavor to stay relevant and ahead of the competition in this hyper-dynamic business and client environment it’s imperative to create meaningful business impact. With an ask for transformative, insight-led thinking, this role involves reimagining the outcomes for stakeholders in the function and helping them drive the same within their teams. This role involves consulting prospective clients in co-create E2E Transition / Transformation approach for all non-strategic deals to deliver ‘Intelligent Operations’ / ‘Digitally Led Solutions’ on bedrock of Lean Digital with the direction from the VTLs and contribution from TMs as well as coaching and acting as a trusted advisor to the customer. A Transition Leader should be able to work on multiple projects and with multiple stakeholders functions like HR, Finance Operations and ensure the transitions receive adequate support from each function. The ability to work in a global environment is a vital aspect of this role. The fast-paced evolution in digital technology and in strategic business objectives has today moved the balance in favour of ‘Transformation-Focused’ solutions which is the key to the development of our People, Processes and Products. The team’s objective, therefore, is to continue to partner with the regional global stakeholders, act as trusted advisors to them. As a “Transformation focused” solution provider, transition leads will co-create E2E Transition / Transformation approach for all non-strategic deals to deliver ‘Intelligent Operations’ / ‘Digitally Led Solutions’ on bedrock of Lean Digital with the direction from the Vertical transitions leader. 2 This includes setting up of performance metrics, regular monitoring of processes, ensuring controls are in place, risk analyses are performed for every process, adequate training of resources, establishing communication channels with various internal/ external teams and building relationships for long term success.

The role demands the leader to be multifaceted and be able to skilfully manage all successfully

As a thought-invoking, innovative storyteller and a reliable trusted business advisor, the Transition Leader would be required to build strong relationships at a with the client leadership team and drive client focused and contextually aligned conversations, focused on business project outcomes/value capabilities for the client.

As a PL owner, the role will be accountable for revenue and AOI impact during the TT journey. Be a Global Viewpoint holder who is curious, constantly Innovates effectively leverages Global insights through internal/external intelligence.

Be a follower and promoter of Global Outlook - by being curious and by constantly adopting and encouraging innovation through internal/external intelligence. TL’s will collaborate with the larger G ecosystem and leverage internal and external viewpoints alongside knowledge of G service offerings to present a G TT (Transformation Transition) point of view (POV) during exploratory client discussions.

As a TT Program Manager, TLs will lead manage the transformation program set up through to delivery, the realization of outcomes/benefits, and closure for all deals.

As a “People Investor” take personal responsibility to coach team on transition skills of the future while continuing to Lead / Partner in Strategic/ Functional development initiatives aligned with functional imperatives and G growth agenda.

As a digital pseudo native – TL’s will be expected to display a thorough understanding of G’s Digital Compendium and position those credibly during client interactions and also drive implementation of digital offerings during transitions.

Responsibilities

Involve self in the ‘Flying Formation’ team for Hunting Mining pursuits

Develop a strong understanding of the E2E solution and its value being proposed

Co-create the E2E transition strategy / solution to deliver ‘Intelligent Operations’ or

‘Digitally Led Solutions’ on a bedrock of Lean Digital with the direction from the MTLs

and contribution from TMs

Understand G’s Digital Compendium (Transformation Services offerings, solutions,

digital assets, deployment toolkits etc.) with sharp focus on market / industry / client

specific agendas

Position G’s digital compendium credibly during all client interactions

Drive the utilization of digital compendium in all Transformation solutions, to the

relevant extent

Develop and refine Client engagement strategies in line with client expectations and

relationship management practices

Engage CXO-1 / CXO-2 level in exploratory discussions; identify and articulate potential

opportunities (unstated)

Taps into internal networks – TLs / SMEs / LSAs / GOLs to identify relevant ideas or

customize existing transformation solutions in accordance to client’s expectations

Manage expectations and gain relevant buy-in / ownership to drive the Transformation

agenda as laid out.

Pro-actively identify and communicate risks, and co-create change solutions throughout

the Transformation period

Build financial acumen around revenue, AOI impact and cost drivers for a business

during the transition lifecycle

Design financial strategies (planning, reporting etc.) and ensure alignment with E2E

transformational change plan

Accountable for SLA Adherence during the transition lifecycle (90 days post go live)

Analyze and take corrective action to stay on track with financial realizations

Understand Market / Industry realities, opportunities and threats.

Build a deep understanding of the domain, products and service lines within the industry

Develop a strong acumen around Client’s business know-how and expectations

Understand competitors product offering, strategy, positioning, strengths and weaknesses

Qualifications we seek in you

Minimum qualifications

Post-graduation degree/ MBA [Based on technical proficiency - add technical degree]

Technical/ Digital background - Project Management Professional (PMP) from PMI or equivalent certification

Experience in Leading and executing Projects

Involvement in Six Sigma initiatives and projects

Transitions experience

Experience post-Graduation with experience of consulting exp. at Client level with demonstrated expertise in building E2E transformative solution

Extensive experience in managing multi-functional Solutions, Transitions change management with internal and external stakeholders

Knowledge of project management tools and technologies

Experience in engaging in strategic and tactical discussion with senior stakeholders to sell the product offering

Ability to ensure service focus across a complex people intensive and functionally dispersed organization

PL management for 3 to 4MM$, spanning 2-3 projects at any point of time

Preferred qualifications

Co-create Transformation Focused transition solutions in sync with E2E view of the proposed solution

Understand client needs and demonstrate the required emotional quotient for such tasks

Display Client and Business knowledge

Proactively understand client requirements

Understand digital tools technologies

Hold engaging impactful business conversations with internal stakeholders /client’s leadership team

Coach on Transition skills of the future

Excellent communication skills – verbal written; strong presentation skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.