**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. **Key Responsibilities:** • Your main responsibility is to ensure that the day-to-day operations of the department are running smoothly. • Should be effectively able to manage a team of 7 -10 members. • The ability to coach, mentor, or guide the team is required. • Ensure that all daily production requirements are completed ensuring the SLAs are met. • Support managers and LT with automation and transformation projects supported by business. • To Maintain the required level of accuracy at all times. • Should be able to demonstrate ability to coach/mentor/guide the team. • Communicate potential service issue or business issue to LT and draft/propose correction and mitigation plan • You are expected to demonstrate how you foster relationships with internal stakeholders by establishing and maintaining exceptional business relationships and working collaboratively • Problem solving, time management and priority setting skills • Expected to demonstrate UKG core values • Generate operational metrics to communicate and manage the performance of the production team. • Must have the ability to manage difficult customer communications and the ability to build strong working relationships both internally and externally. • Engage in hiring along with the manager. • Implement quality control measures effectively. • To submit also assist and encourage team members to submit process innovation ideas as per the assigned goals. **Qualifications:** • Excellent understanding of end-to-end UK payroll processes. • 5 years of work experience working within a Payroll, Accounts or Finance Function. • Experience of leading a direct team of 5 plus staff. • Proficient in Microsoft Office (Excel, Word, and PowerPoint). • Excellent written and verbal communication skills. • Excellent customer service skills and conflict resolution. • Ability to handle multiple tasks under stringent timelines. • Highly motivated and team oriented. **Preferred qualifications:** • Knowledge of UK payroll software is an advantage. • Industry level certification in the field of Payroll, Accounts or Finance Function. • Bachelor’s degree in business, Accounting, Computer Science or a related field or equivalent work experience will be considered. **Benefits** • 25 to 28 days of annual leave • Medical coverage provided by Bulstrad for you and your dependents • Life, AD&D, Disability & critical illness coverage provided by DZI • Meal vouchers provided by Edenred – 150 BGN per month • Employee Assistance Programs available 24/7 • Global Tuition Reimbursement program – up to 7,125 BGN per year • Fertility support – up to 13,600 BGN per year • Adoption assistance • UKG scholarship program • Business travel insurance • U choose program – 475 BGN every quarter to be spent on eligible items **Company Overview:** UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.