At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.
As an Associate IT Infrastructure Support Specialist, you will play a crucial role in deploying and supporting innovative systems and technologies at our on-site distribution center in Vermillion, SD, while also providing remote support to corporate and manufacturing users nationwide. This dynamic role offers you the opportunity to work hands-on with cutting-edge technology, collaborate with skilled professionals, and make a tangible impact across multiple business functions. If you're ready to grow your IT career in an exciting and fast-paced environment, this is the role for you!
Key Responsibilities:
Assess and prioritize daily tasks by managing tickets and time tracking through ServiceNow.
Provide responsive support to distribution centers, corporate offices, and manufacturing facilities nationwide.
Support and troubleshoot a variety of devices, including laptops, desktops, handheld barcode scanners, label printers, and proprietary technologies.
Administer and maintain Windows-based operating systems, Microsoft Office applications, Active Directory, and O365.
Offer local, hands-on support for corporate Tier 3 IT teams, assisting in issue resolution for diverse locations.
Oversee computer refreshes and setups to ensure optimal functionality and performance.
Document processes, create standard work procedures, and contribute to the knowledge base.
Act as a local resource for Worldwide Service Desk projects, ensuring smooth execution and support.
Participate in after-hours on-call support as needed.
Desired Competencies:
Technical Aptitude: You have a genuine passion for technology and are eager to learn and adapt to new tools and systems.
Customer Focus: You understand the importance of excellent customer service and work diligently to address user needs with empathy and efficiency.
Clear Communication: You possess strong communication skills, including the confidence to pick up the phone and resolve issues directly when needed.
Qualifications:
Degree in IT or a related field, or a minimum of 2 years of enterprise-level IT helpdesk support.
Solid understanding of modern computer hardware, networking (wired and wireless), and peripheral devices like barcode scanners and printers.
Proficiency in Windows 10, Windows 11, and MacOS operating systems.
Experience configuring and maintaining laptops and desktops in enterprise environments is preferred.
Strong skills in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
Self-motivated and capable of working independently while collaborating effectively with remote teams.
Exceptional communication and customer service abilities.
#LI-RAO
To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.
We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE. Apply today!
At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment.
About Polaris
As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle® mid-size and heavyweight motorcycles; Slingshot® moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. www.polaris.com
EEO Statement
Polaris is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.