A Day in Your Life at MKS:

As a Field Service Engineer at Spectra-Physics, you will partner with OEM Service group to support customer service. In this role, you will report to the Service Manager.

You Will Make an Impact By:

Responsible for supporting our customers in various technical and service related problems of laser products.

Responsible for supporting overall OEM service especially our major client’s business that is currently ramping in Semi- industry.

Understanding the application wise requirement in each user along with the customer expectation is essential to build the trust and good relationships.

Required the ability of timely, precise and effective communication and field incident reporting to the factory in order to efficiently solve field issues and provide support to customers in timely manner.

Required the highly specialized knowledge the customer's research content as well as product knowledge for sales support.

Required the ability to publish a formal report in document both in Japanese and English with a knowledge of MS office tools.

• Travel Requirements: Up to 30% of Travel is required.

Skills You Bring:

Bachelor in science or engineering at minimum. Master's degree, PhD or higher is preferred.

Reading and writing English is required.

Preferred Skills:

It is preferred to have customer support experiences in the same industry.

It is preferable to have knowledges about micro laser processing tools and its application.

It is highly preferable to have good verbal English communication skill.

Supervisory Scope:

Physical Demands and Working Conditions:

• Working Condition 1: Fixed Overtime 45 hours is included.

• Working Condition 2: Flex Time with core-time is eligible.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Instruments, Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.  MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role