Assoc Relations Advisor-S
H&R Block
JOB SUMMARY
Seasonal associate responsible for and serves as the primary contact for field associate relations and ethics concerns for H&R Block. Investigate associate complaints and provide recommendations for resolution. Provide leadership coaching to leaders on company policies and fair employment practices. Two new hire training dates are scheduled for Monday November 4th, 2024, and Monday January 6th, 2025.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for associate relations concerns at all levels, by counseling associates and leaders; mediating and resolving disputes between associates and leaders; conducting investigations and audits in accordance with federal, state and/or local employment laws, H&R Block corporate human resources policies and H&R Block Code of Business Ethics and make recommendation for appropriate action.Responds to associate concerns received via telephone, chat, or e-mails and provide guidance and coaching to leaders and associates regarding employment and work-related concerns. Provide exceptional customer service while addressing associate and leader’s concern while promoting fair employment practices.Research or investigate and recommend appropriate resolution for complex associate relations concerns while handling a high case volume in a fast-paced work environment.Ensures detailed documentation of associate relations issues using the case management system. Ensures all human resources activities are in compliance with H&R Block values and regulatory guidelines; ensures a consistent application of human resources policies and practices.Partners with AR leadership, P&C Business Partners or field leaders on escalated issues.Ensure positive interaction with associates and leaders and help to resolve concerns.Determine eligibility for associate, tax student, or candidate accommodations and engage in a good-faith interactive process in accordance with the ADA. WORK ENVIRONMENTRemote work environment, however local associates may be required to work at corporate headquarters as needed. Must have a quiet workspace to support the associate experience.
Seasonal associate responsible for and serves as the primary contact for field associate relations and ethics concerns for H&R Block. Investigate associate complaints and provide recommendations for resolution. Provide leadership coaching to leaders on company policies and fair employment practices. Two new hire training dates are scheduled for Monday November 4th, 2024, and Monday January 6th, 2025.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for associate relations concerns at all levels, by counseling associates and leaders; mediating and resolving disputes between associates and leaders; conducting investigations and audits in accordance with federal, state and/or local employment laws, H&R Block corporate human resources policies and H&R Block Code of Business Ethics and make recommendation for appropriate action.Responds to associate concerns received via telephone, chat, or e-mails and provide guidance and coaching to leaders and associates regarding employment and work-related concerns. Provide exceptional customer service while addressing associate and leader’s concern while promoting fair employment practices.Research or investigate and recommend appropriate resolution for complex associate relations concerns while handling a high case volume in a fast-paced work environment.Ensures detailed documentation of associate relations issues using the case management system. Ensures all human resources activities are in compliance with H&R Block values and regulatory guidelines; ensures a consistent application of human resources policies and practices.Partners with AR leadership, P&C Business Partners or field leaders on escalated issues.Ensure positive interaction with associates and leaders and help to resolve concerns.Determine eligibility for associate, tax student, or candidate accommodations and engage in a good-faith interactive process in accordance with the ADA. WORK ENVIRONMENTRemote work environment, however local associates may be required to work at corporate headquarters as needed. Must have a quiet workspace to support the associate experience.
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