About this role:

This opportunity is for CNR (Custom Newsletter and Reprints) Centre of Excellence which is a part of Global Strategy & Operations (GS&O) group at Gartner.  The CNR Centre of Excellence supports Gartner's Reprints clients end-to-end, ensuring compliance on marketing collateral, providing guidance to clients. The role also involves driving efficiency & effectiveness of overall program focusing on operational excel, problem solving, influencing, and driving segmentation, automation and optimization of every element of the process.

As a member of this team, you will have the opportunity to work directly with Gartner’s service delivery group (especially the Marketing Program Managers) with the central goal of driving productivity of the service associates, and to enable process efficiency in the way the service team delivers value to the clients. You will review client's marketing collateral to ensure its compliance with Gartner's copyrights and quotes policies, whilst putting on the hat of a marketing expert ensuring that post-review collateral still has a marketing spin to it. This is very essential for the business, as it is the only touch point which allows Gartner to protect its objectivity and integrity in the industry, as an unbiased research firm.

This is an excellent opportunity to be in high-impact teams, where you can truly develop your skill set and knowledge and bring impact to the business.

What you’ll do: 

Evaluate Marketing Collaterals from Gartner clients to

Ensure they are following Gartner Content Compliance policy

Provide guidance to client to improve the content quality of the material

Ensuring 100% adherence to SLAs on client facing deliverables

Collaborate with Client Success team to enhance client experience and map Gartner offerings to client needs, leading to higher engagement

Continually engage with global stakeholders to generate in-depth insights on client priorities, articulate priorities into actionable insights and map Gartner assets and product offerings to client needs, to enable the stakeholders to drive client engagement

Assess the qualitative and quantitative value generated by Gartner offerings and assets for clients at different stages of client retention cycle, articulate and document the findings linking to client’s focus areas, and thus, aiding the stakeholders in renewal pitches and driving retention

Assist the service delivery group with generating insights from Gartner diagnostic tools. Identify gaps, opportunity areas and suggest corrective actions leveraging Gartner assets

Drive Operational excellence leading to improved service productivity for our global service associates

Demonstrate ability to seek feedback from stakeholders as well as leverage metrics and internal analysis to identify opportunities to improve service delivery for stakeholders

Liaise efficiently with internal stakeholders and senior management, and efficiently structure communications, business analysis and professional presentations

Drive Media CoE to enhance client experience, engagement and other operational metrics leading to higher Promo pipeline and client retention for the organization 

What you’ll need:

Graduate program & having up to 0-4 years of work experience

Exposure to digital content review, content management, content licensing/editor

A keen eye for detail while reviewing client’s collateral

An excellent command on written English and can write succinct messaging to ensure clients understand the review comments/feedback

Strong aptitude for qualitative and quantitative research and analysis

Practical, intuitive problem solving and the ability to translate analysis into actionable insights

Excellent oral and written communications skills, and proficiency in English

Strong orientation towards process and operational excellence

Strong cross-functional collaboration skills

Strong Microsoft Office expertise –Advanced Excel, PowerPoint

Basic knowledge of Google scripting, Python, VBA

Enjoys working in a collaborative and high performing team environment and keen to accelerate learning curve

Detail-oriented with high personal standard for quality and accuracy

Skillful in managing expectations of varying stakeholders (internal & external)

Quick Learner, Process- driven

What you'll get:

Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!

Collaborative, team-oriented culture that embraces diversity

Professional development and unlimited growth opportunities

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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