When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Associate, Business Analysis will support the business analysis function by gathering, analyzing, and interpreting data to provide insights and recommendations that drive informed decision-making and operational improvements. You will collaborate with stakeholders, assist in data analysis, and contribute to projects aimed at optimizing business processes.
 

What You'll Do

Support business analysis initiatives aimed at optimizing customer communications efforts by assisting in data collection, validation, analysis, and interpretation.

Collaborate with stakeholders to gather requirements, understand business objectives, and identify opportunities for analysis and improvement of communication operations and strategies.

Assist in analyzing complex data sets, identifying customer populations, trends, patterns, and insights.

Conduct research utilizing SQL and gather relevant information to support analysis and provide context for findings.

Assist in developing and presenting reports, dashboards, and presentations to communicate analysis findings to stakeholders.

Collaborate with cross-functional teams to contribute to process optimization, operational efficiency, and decision-making.

Assist in documenting business processes, requirements, and analysis findings.

Contribute to the continuous improvement of business analysis methodologies, tools, and best practices.

Stay informed about industry trends, advancements in business analysis, and emerging technologies.

Support project management activities, including tracking project milestones, timelines, and deliverables.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
 

What you have

Minimum education, skills and experience required.

Strong analytical and problem-solving skills with the ability to interpret data sets and develop data-driven strategies.

Excellent verbal and written communication skills, with the ability to effectively communicate findings and recommendations to senior leadership and stakeholders.

Experience working with cross-functional teams.

Proactive and self-motivated individual who takes initiative.

Interest in market and industry research.

Proficient in data analysis tools and techniques, including SQL and Excel.

Ability to stay organized and efficient in a fast-paced, dynamic work environment.

Preferred education, skills, and experience.

Bachelor's degree in business, economics, statistics, or related field.

1+ years of experience in business analysis or related field.

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

 

Feeling your best helps you do your best:Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).

Competitive base salaries 

Bonus incentives 

Generous PTO, Floating Holidays and 12 Federal Holidays observed

Support for financial-well-being and retirement 401k with employer match

Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more

Employer paid short-term/long-term disability and basic life insurance  

Flexible hybrid working arrangements.

Paid parental leave and adoption reimbursement programs

Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) 

Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives

Tuition Reimbursement and Family Scholarship Programs

Career development and training opportunities

Not the right fit?  Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.